IT Service Manager III
IT Service Manager III
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$ 90000 - 153000
1 Vacancy
Job Description
Workforce Classification:
HybridJoin Our Team: Do Meaningful Work and Improve Peoples Lives
Our purpose to improve customers lives by making healthcare work better is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers we are fostering a culture that emphasizes employee growth collaborative innovation and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted retained and thrives. As a testament to these efforts Premera has been recognized on the 2025 Americas Dream Employers list. In 2024 Newsweek honored Premera as one of Americas Greatest Workplaces Americas Greatest Workplaces for Diversity and Americas Greatest Workplaces for Mental Wellbeing. Additionally in 2024 Forbes ranked Premera among Americas Best Midsize Employers for the fourth time.
Learn how Premera supports our members customers and the communities that we serve through our Healthsource blog: an IT Service Manager III you sustain the framework for how IT services become valuable observable and operate well. The Service Manager III ensures effective measurement monitoring and reporting of service outcomes and builds and sustains Live Site culture and practice with a dedicated focus on the customer experience. This role owns the management of endtoend IT service delivery and operations.
This is a hybrid role on our campus in Mountlake Terrace WA.
What youll do:
Own manage maintain and represent KPIs for your respective services/function in regards to service availability delivery security and restoration.
Identify critical service offerings and drive endtoend service improvements.
Communication management with stakeholders during outages.
Promote maintain enhance and institutionalize service improvement plan (SIP).
Manage and track the implementation of the SIP activities.
Report and escalate SIP implementation issues as needed.
Participate in forums such as Operational Acceptance Change Accountability Board Live Site & RCA) and Quarterly Service Reviews.
Understand the costs related to services such that service goals satisfy business needs at a price the business can afford.
Proactively build and sustain strong and effective relationships with stakeholders engineering teams and senior management.
Support teams with knowledge management run books and visualization of service performance.
What youll bring:
Required Qualifications
High School Diploma.
3 years of experience using ServiceNow Configuration Management Database and Service Mapping or comparable data workflow system.
Knowledge of any one public cloud like Azure/AWS/GCP (Azure preferred).
3 years managing endtoend IT service delivery and operations.
ITIL certification or comparable ITIL/ITSM related work experience.
Contract review documentation and negotiation experience.
Preferred Qualifications
Exposure to Azure technologies: working knowledge with AZ900 level. Azure AZ900 Certificate preferred.
Experience with Web technologies and service health metrics/measurements for Web. Experience driving the NonFunctional requirements for critical services.
Understanding of network protocols and configurations including SNA/SNI and TCP/IP. Experience monitoring equipment and software to ensure network and data security.
Experience with vendor management (driving SLO/SLA conversations with Vendor/SaaS providers and holding them accountable).
Knowledge Skills and Abilities
Demonstrated success building the service management mindset and skills within engineering and business teams.
Enjoys the challenge of a complex environment with managed solutions third party integrations and customer applications.
Datadriven with professional experience and understanding of analytics.
Ability to understand the application layer within their service portfolio to focus on the user experience.
Skill in understanding the underlying concepts of an application portfolio to enable continual improvement such as configuration management and service mapping.
Ability to effectively listen communicate challenge and influence.
Ability to work under pressure and meet tight deadlines.
Premera total rewards
Our comprehensive total rewards package provides support resources and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks theyre a reflection of our commitment to your health and wellbeing. We offer a broad array of rewards including physical financial emotional and community benefits including:
Medical vision and dental coverage with low employee premiums.
Voluntary benefit offerings including pet insurance for paw parents.
Life and disability insurance.
Retirement programs including a 401K employer match and believe it or not a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental wellbeing resources for you and your dependents including counseling services stress management programs and mindfulness programs just to name a few.
Generous paid time off to reenergize.
Looking for continuing education We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries team accomplishments and more.
For our hybrid employees our oncampus model provides flexibility to create your own routine with access to onsite resources networking opportunities and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient onsite parking.
Subsidized oncampus cafes make lunchtime connections with colleagues fun and affordable.
Engaging onsite events and activities include food trucks health and wellness DEI and disaster preparedness fairs coffee connects and more.
Our complementary fitness & wellbeing center offers both inperson and virtual workouts and nutritional counseling.
Need a brain break Challenge someone to a game of shuffleboard or ping pong while on campus.
Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race color religion sex national origin age disability marital status veteran status gender or gender identity sexual orientation genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera please contact Premera Human Resources via email at or via phone at.
The pay for this role will vary based on a range of factors including but not limited to a candidates geographic location market conditions and specific skills and experience.
The salary range for this role is posted below; we generally target up to and around the midpoint of the range.
National Plus Salary Range:
$90000.00 $153000.00*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
Were happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. Were committed to creating a diverse and inclusive environment where all employees are celebrated for their unique skills and contributions.
Required Experience:
Manager
Employment Type
Full-Time
