Consulting Level Enterprise BusinessInformation Architect for Global Contact Center Technology

Enterprise Technologyplays a critical part in shaping the future of mobility. If youre looking for the chance to leverage advanced technology to redefine the transportation landscape enhance the customer experience and improve peoples lives this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

What youll be able to do:

Consulting Level Enterprise Business/Information Architect for Global Contact Center Technology positions offered by Ford Motor Company (Dearborn Michigan). Position reports to Dearborn MI office. Telecommuting permitted in accordance with company policy but must live within commuting distance of stated office. Build endtoend landscape from a business and technical perspective using your Business acumen/ Technical acumen and use that knowledge to build strategies for the portfolio. Work with Agile teams in a Product Driven Organization. Diagram and articulate the strategy and vision (Alteryx Visio) understanding API and webservices. Work with business and product teams to evaluate the current state and build a roadmap to mature to the desired future state. Work with the product teams to deliver and support a channel strategy and integrations. Guide the product teams and business through the blueprinting process.

Youll have...

A Bachelors or foreign equivalent degree in computer science management information systems or a related field and 8 years of experience in the position offered or 8 years of experience working on multiple or largescale projects and incorporating all levels of architecture development. In lieu of bachelors degree employer will accept 3 years of academic studies toward a bachelors degree or a 3year foreign baccalaureate in aforementioned fields and 9 years of experience as stated. Also requires 5 years of experience: designing Call Center channel technology architecture and implementing best practices; designing business process management and CRM solutions in Pega Salesforce or Microsoft Dynamics; working in Rally Jira or Azure DevOps for Project Tracking; working on Integrations with IT Systems for largescale enterprises; identifying business requirements and determining operational impacts and system changes to meet the business objectives; collaborating with solution architects as well as technology delivery teams to define architectural approaches and solutions; and architecting and designing in big data batch and real time technologies including Hadoop or Kafka. Also requires 2 years of experience: building reference architectures for emerging technologies cloud architectures and virtualization technologies; and working with Agile teams in a Product Driven Organization. Also requires 1 year of experience: architecting solutions utilizing Azure ecosystems; and modeling and blueprinting enterprise business capabilities with Mega Hopex for a largescale enterprise.

We are offering a salary of$125778.00 $147281.00/yr.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental and prescription drug coverage
Flexible family care parental leave new parent rampup programs subsidized backup child care and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits click here:

https://fordcareers/GSRnonHTHD

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call.

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