Zonal Manager - Debt Management Services - The Wheels
Zonal Manager - Debt Management Services - The Wheels
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Lead and oversee endtoend collections strategy across the country and
Responsible for achieving targets of the teams
Strategic Leadership:
Oversee allocation of debt portfolios deciding which channels (telecalling field operations) are best suited for specific types of debt.
Manage EndtoEnd Manpower Capacity Planning
Actively engage with the Head of Collection in data analysis forecasting trends and setting targets for manpower and collection goals
Stay informed about industry collection trends integrating insights into strategic decisionmaking and adjusting approaches for improved performance.
Operational Excellence:
Oversee the daytoday operations of the DMS ensuring adherence to SOPs and regulatory protocols
Monitor key performance indicators (KPIs) and implement improvements to enhance operational efficiency.
Address escalated issues from highvalue customers
Act as bridge between technology team and field team.
Performance Analysis and Reporting:
Evaluate key performance indicators (KPIs) post closing and generate reports to senior management
Generate monthly reports for senior management highlighting achievements challenges and areas for improvement.
Validate the compliance report feedback submitted by field team to compliance team
Team Management:
Participate in recruitment process to identify right talent for various roles in the team
Identify high potential talent and provide opportunity to groom them for future roles
Provide ongoing coaching mentoring and performance feedback to ensure the teams success.
Set clear targets train & motivate the team and foster a positive and collaborative work environment.
Decisions related to customer queries and escalations
Decisions related to collection challenges on field
Decisions related to customer queries and escalations
Decisions related to collection challenges on field
Post Graduate will be preferable.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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