VIP Services Agent
VIP Services Agent
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$ 150 - 300
1 Vacancy
Job Description
Essential Job Functions:
- Build relationships with players of $150.00 to $300 ADT that are assigned.
- Responsible for telemarketing of guests for events surveys and miscellaneous customer contact.
- Provide written communications for various player development activities associated with assigned customers or prospective customers.
- Verifies status of guests seeking access to Diamond Lounge or other accesscontrolled areas.
- Greets and provides personal attention to guests particularly those utilizing the Diamond Lounge.
- Provides promotional materials and/or explanation of services available upon request.
- Utilizes SYNKROS system for guest service to include making Rising Star VIP Club Cards checking Card status at guests request issuing comps or updating guest account information as appropriate.
- Acts as liaison between Player Development and other areas (e.g. Hotel Front desk/Reservations Rising Star VIP Club Table Games Food & Beverage) to provide highest levels of customer service.
- Communicates and coordinates unusual needs/requests to Casino Hosts.
- Ensures amenities and services are available to guests according to standards.
- Facilitates dinner arrangements and reservations.
- Communicates deficiencies to appropriate persons/departments in a timely manner.
- Answers telephones according to department standards to ensure guest requests are handled promptly. .
- Provide service to internal and external customers which reflects the company culture of Satisfaction Togetherness Appreciation and Recognition. (S.T.A.R.
- Responsible for immediately informing onsite IGC Agent on duty Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit witness or become aware; must report pursuant to company SelfReporting Policy.
Other Job Functions:
- Perform miscellaneous duties as assigned
- In cooperation with Casino Hosts provides service to VIP guests in a prompt professional manner.
- Completes paperwork as assigned including data entry and daily logs
- Assist with marketing promotions and other marketing events and activities as assigned.
Job Qualifications:
- Experience Required: Prior customer service and/or casino industry experience.
- Education Required: High school diploma or equivalent.
- Skills Knowledge and/or Abilities Required: Ability to speak well and present information in a clear concise manner; excellent customer service skills; basic computer skills; detailoriented and organized.
- Licenses Certifications Bonding and/or Testing Required: Must be able to obtain an Indiana Gaming Commission Occupational License Level 2.
- Other Specialized Requirements: Service quality characteristics including courtesy promptness professionalism and confidentiality. Effective communication skills. Ability to effectively handle conflict. Professional appearance and presentation. Able to work a flexible schedule.
Required Experience:
Unclear Seniority
Employment Type
Full Time
