BDC Customer Care Specialist
BDC Customer Care Specialist
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$ 38000 - 72000
1 Vacancy
Job Description
Serpentini Auto Groupislooking for a Full timeBDC Customer Care Specialist to join our team! The right candidate will have excellent interpersonal and communication skills andthe ability to successfully educate customers on our product and feature offerings. This position responds to customer information requests answer incoming sales calls ALL in an effort to set an appointment for an in store visit OR to secure a vehicle before their visit! One evening AND every other weekend required
$38000$72000per year!
You will be utilizing calls texts emails So grammar and a comfort level with being on the phone is important
ZERO Experience is ok Great opportunity for a student or someone looking to supplement their full time income.
Opportunity for advancement into other departments as our company INSISTS on home grown talent!
Benefits
- 401(k) plan
- Paid time off
- Opportunities for advancement
- Employee discounts
Responsibilities
Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
Complete phone calls as assigned by the BDC Manager
Act as a member of the BDC team which includes crosstraining for internet lead and incoming/outgoing telephone sales prospecting roles
Stay informed about new products features accessories etc. and their benefits to customers
Attend product and sales training as requested by BDC
Attend sales meetings
Maintain a professional appearance
Qualifications
Sufficient reading skills to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations
Strong writing skills to write reports business correspondence procedure manuals advertising copy
Presentation skills to share information and respond to questions from groups of managers clients customers and the general public
Ability to interpret and follow instructions shared in written oral diagram or schedule form
Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our6 locations in Strongsville Medina Orrville Westlake Tallmadge and Willoughby Hills. Customer service is at our core and our goal is to deliver not only a stress free car buying experience but an easy and enjoyable carownership experience. When you join our team you join the Serpentini family!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
