Receptionist ILSC Greystone College Sydney Part-time

Job Description

Title: Receptionist ILSC & Greystone College Sydney (Parttime)

Start date: Immediate

Report to: Student Advisor Manager Sydney

This outline is not intended to be an exhaustive list of the duties you may be required to perform. Rather it is an indication of the kinds of duties that fall within the scope of the position.

In addition to your duties and responsibilities outlined in the position description you may also be required to carry out other duties reasonably required by us that you are skilled in and capable of performing. Wemay alter your position position description responsibilities reporting lines or location in accordance with the needs of the business without providing additional remuneration.

Section I

DUTIES & RESPONSIBILITIES

Administration duties:

• Liaising with the Local and National Academic Teams for consultation on specific cases
• Generating and distributing weekly student intake reports with starters/returners
• Ensuring all relevant student information is accurately stored in the system (e.g. intake tests (PROLAs)/assessment levels enrolment documentation special notes)
• Actioning student requests sent through eServices or redirecting to appropriate teams
• Issuing Academic Enrolment Letters as requested
• Understanding key regulatory compliance requirements including: ESOS Act National Code 2018 ELICOS Standards 2018 NEAS
• Assisting the Local and National Academic Teams with other assigned tasks
• Other related dutiesor projectsas determined by the National Director

Reception duties:

• Greeting students agents and visitors in a warm friendly and professional manner
• Answering the phone transferring calls and taking messages
• Helping students agents and visitors with questions and leading them to the correct staff and department
• Preparing new student orientation and intake documents

• Supporting local teams with the weekly orientation process for new students (including prearrival checks and communication Day 1 Orientation and latecomer followup)

• Managing textbook inventory
• Updating the schools academic management system (Odyssey) learner management system (MOODLE) as well as other databases (PRISMS)
• Helping students with login issues to the myILSC App
• Preparing graduation certificates and letters of completion
• Purchasing OSHC (student health insurance) and ensuring students receive their insurance cards
• Ordering and managing stationery and school supplies
• Doing coffee and snack runs for guests
• Coordinating with cleaners the quality of cleanliness of the campus
• Attending general staff meetings and training sessions as needed

Other duties:

• Supporting oncampus marketing initiatives by conducting school tours of prospective students helping with campus promotional events and providing school information to agents and visitors

Section II

JOB SPECIFICATION:

1. Level of Education Required:

• Certificate and/or Diploma in business administration marketing customer service and other relevant business fields

2. Specialized Skills:

• Effective and clear written and oral communication in English
• Excellent working knowledge of computer systems
• Proven skills in customerservice

3. Skills

• Able to respond appropriately and promptly to a variety of enquiries from current and prospective students agents and sales teams
• Able to find information and work collaboratively with other departments
• Able to be flexible
• Able to negotiate and problem solve
• Able to communicate effectively both orally and in writing
• Able to manage time and systems
• Able to plan organize set priorities
• Patient empathetic and approachable
• Reliable honest and trustworthy
• Able to maintain composure and professional behavior at all times especially while under pressure
• Able to engage effectively and respectfully with peers and superiors

4. Work Experience Required

• Minimum 2 to 5 years experience in customer service
• Full work rights for Australia required

5. Other

• Valid Working With Children Check (WWCC)

Section III:

Hours of work: 16 hours per week Monday to Friday between the hours of 8am and 6pm. The role requires fulltime oncampus work (no remote working possibility).

About ILSC EDUCATION GROUP

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers lifechanging educational experiences in Canada Australia and India some of the worlds most attractive and popular Englishspeaking work and study destinations.

In early 2022 ILSC Education Group joined forces with ELS Education Services bringing together over 100 years of combined experience delivering lifechanging learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering topquality English language programs. ELS now has the most extensive network of oncampus English language programs and University partners across the USA.

ILSCs Mission & Core Values

Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.

Passion: To enrich & transform peoples lives

Innovation: To evolve through creativity & diversity

Respect: To treat everyone with compassion & dignity

Collaboration: To build community & achieve more together

Integrity: To act responsibly & ethically in everything we do

In accordance with ILSCs Accessibility policy ILSC is committed to providing a barrierfree environment.