Registration and Submission Review Services Manager

Department: SSEM Continuing and Professional Education
Appointment Type and Duration: Regular Ongoing
Salary: $45000 $55000; Commensurate with experience
Compensation Band: OSOA05Fiscal Year
FTE: 1.0

Application Review Begins

November 14 2024; Position open until filled

Special Instructions to Applicants

Please submit a cover letter resume with educational and professional experience and contact information for 3 professional references with your online application.

Department Summary

University of Oregon Continuing and Professional Education (CPE) connects UO with regional communities. Working in partnership with UO schools and colleges selected vendors and national credentialing associations CPE serves the public by enabling learning outside of the traditional university setting. Participants do not have to be admitted students at the University of Oregon to participate in CPE programs. Individuals can access vibrant professional development opportunities lifelong learning enrichment courses and community engagement activities that serve nearly 5000 participants annually at local continuing ed programs.

Through CPEs mission to produce or aid in the delivery of educational programs for purposes of lifelong learning and professional development the Conference Services subunit provides an important resource to this mission in two ways: first by providing specialized operational support to academic departments individual faculty members in their hosting of oncampus events and noncredit workshops or other auxiliary units (e.g. UO Housing); second by providing technicallysophisticated and integrated conference management and customer service solutions to externallyfacing professional associations for the administration and production of educational conferences and tradeshows (both small and largescale: 10000 attendees).

Continuing and Professional Education programs are selfsupported and feebased; they do not use state dollars. CPE reports to the Division of Student Services and Enrollment Management.

Position Summary

The Registration service area within Conference Services is responsible for fulfilling the attendee registration function for all contracted events and meetings. Members of the service area deliver a full range of registration services. These services include but are not limited to webbased registration badging automated communication development email/chat/phone customer service client relations and onsite event logistics.

The Submission Review service area within Conference Services facilitates session content management for contracted events and meetings. Members of this service area deliver a full range of content administration including but not limited to managing online submission and review session scheduling speaker management datadriven web and mobile content delivery and onsite session logistics management.

The position of Registration and Submission Review Services Manager will have responsibilities across both service areas. The manager will function as the primary client liaison for the fulfillment of registration and session submission contentrelated needs across numerous events and meetings. The manager is responsible for the development of webbased registration and session submission/review forms in collaboration with the Conference Services IT department. The manager will lead project teams in the delivery of registration and speaker and/or presenter customer service and data management. The manager will be responsible for onsite registration processes and session room logistics management including registration area design staff scheduling and vendor management (e.g. Mobile Application providers AV companies facilities General Service Contractors) for a variety of events and meetings. The Registration and Submission Review Services Manager has a strong facility for system thinking to support the integration of our systems with external membership databases and envisions technical solutions in collaboration with clients and IT. Candidates in this position must be able to travel 3045 nights per year to event locations.

This position will report to the Associate Director of Conference Services. The manager serves as a lead work/oversight supervisor to students and staff and utilizes strong leadership skills to direct crossdepartmental work teams in relation to specific project delivery.

Minimum Requirements

Bachelors Degree or equivalent education and experience in the meeting planning/events industry.
Two years of experience in the events industry management of database integrations management of event logistics and/or client representation.

Professional Competencies

Excellent oral and written communication skills.
Experience in team leadership and employee supervision.
Ability to lead teams in the management of multiple tasks on varying timelines.
Ability to navigate database systems and webbased tools.

Preferred Qualifications

Experience leading an events team on fulfillment from project inception through onsite deployment.
Three or more years in client representation preferably with associations
Experience managing suppliers.
Meetings certification or relevant coursework.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background check.

The University of Oregon is proud to offer a robust benefits package to eligible employees including health insurance retirement plans and paid time off. For more information about benefits visit University of Oregon is an equal opportunity affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process please contact us at or.

UO prohibits discrimination on the basis of race color religion national origin sex sexual orientation gender identity gender expression pregnancy (including pregnancyrelated conditions) age physical or mental disability genetic information (including family medical history) ancestry familial status citizenship service in the uniformed services (as defined in federal and state law) veteran status expunged juvenile record and/or the use of leave protected by state or federal law in all programs activities and employment practices as required by Title IX other applicable laws and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information related policies and complaint procedures are listed here.

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Manager