IT Customer Support Engineer - Server Specialist

JOB FUNCTION:

Our client is searching for an innovative deadlinedriven Technical Engineer to join their company. The technical engineers responsibilities include but are not limited to assisting Engineers with various tasks like design construction equipment installation system configuration maintenance developing preventative maintenance plans and providing customer support. You should also be able to troubleshoot systems identify problems and write up reports.

To be successful as a Senior Engineer you should be meticulous efficient and have sound knowledge of the relevant engineering discipline. Outstanding candidates are team players with exemplary problemsolving abilities

KEY PERFORMANCE DUTIES:

• 1st Line Support:
  • Deliver support via email phone or remote assistance when required
  • Diagnose and resolve hardware and software issues on desktops laptops printers scanners and other peripherals
  • Apply basic network principles to troubleshoot connectivity problems
  • Utilize Active Directory for resolving issues related to GPOs logon scripts and user management
  • Install configure and maintain Windows 10/11 and associated software suites (Office 365 OneDrive SharePoint AzureAD)
  • Provide handson support for hardware component replacement in desktops and laptops
  • Maintain accurate documentation of IT inventory software licenses and configurations
  • Ensure compliance with security protocols and company policies

• 2nd Line Support:

• • Support and troubleshoot issues investigate incidents and analyse system metrics logs traffic and configuration changes
  • Manage and maintain the Microsoft HyperV and VMware environment
  • Ensure patch compliance levels are adhered to and assist with troubleshooting of patch failures
  • Collaborate with Customer Engineers on complex issues and project rollouts

• • Perform server and security audits system backup procedures and other recovery processes in line with the companys disaster recovery and business continuity strategies
  • Integrate servers including email print and backup servers into enterprise systems
  • Provide support services for Microsoft Active Directory and Windowsbased systems across the enterprise including directory and identity management solutions
  • Lead projects related to infrastructure and network improvements or upgrades

• 3rd Line Support:

• • Oversee and maintain server and network systems troubleshooting any issues that may arise
  • Design implement and manage the organizations IT infrastructure including servers storage networking and security systems
  • Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame
  • Visit client sites to troubleshoot configure and implement IT solutions
  • Resolve hardware issues liaising with thirdparty vendors as needed
  • Continuously seek improvement opportunities in IT systems and service delivery
  • Maintain comprehensive documentation for all system and network configurations
  • Stay current with industry trends and best practices in infrastructure and network engineering
  • Manage capacity effectively to optimize system performance
  • Compile reports such as Health Checks on Server Infrastructure for clients
  • Collaborate with other IT professionals to identify and implement solutions for complex technical issues
  • Ensure that backup systems are in running order and the backup policy is enforced and adhered to
  • Analyse existing systems and operations and develop preventative maintenance strategies

MINIMUM ESSENTIAL QUALIFICATIONS:

• Matric
• Minimum 3 6 years solidITexperience
• Minimum 2 years working experience in anenterprise server environmentwith administration and problem resolution of Windows Server
• Minimum 2 years experience in virtualised workloads(VMWare / HyperV)
• Certification in:CompTIA AandN CCNA/CCNP MCITP/MCSE on Windows Server 2012. Microsoft 365 Administration
• Microsoft Azure Certification(ADVANTAGEOUS)
• Vendor Certifications (HPE DELL LENOVO IBM etc)(ADVANTAGEOUS)
• Extensive knowledge & experience in:Desktops Laptops printers Network Copiers; Microsoft 365 Suite (Licensing Products Services); Windows 10 & 11 Operating Systems; Redundancy Strategies (RAID HA Failover MPIO); Hyper Visors (VMWARE HyperV Azure); Windows Server 2012 Operating Systems; Active Directory DNS DHCP RDS Roles and including functions within the roles; Installation and Configuration of Exchange / SQL Server; Basic Scripting Tasks for Large Scale Deployments; LAN / WAN Solutions; Networking (VLAN Routing Switching); ITIL processes and experience adhering to them in a production environment; Remote Monitoring Systems
• Advantageous:SAN Storage Management; Public Services (DNS Public IPs Subnetting); Firewall Management (ACL Zones NAT) & Installation and Maintenance of Proxy Servers
• Excellent communication skills in both English & Afrikaans
• Willing to work overtime and on standby support when scheduled(ESSENTIAL)
• Valid drivers license (no endorsements) & own vehicle(ESSENTIAL)

MARKET RELATED SALARY

PERMANENT POSITION BASED IN OFFICE IN PLATTEKLOOF CAPE TOWN