Field Service Coordinator Bilingual Required - EngSpan - MultiPro Property Solutions

We are seeking a dynamic Field Service Coordinator to join our team. Reporting directly to the Operations Manager you will play a crucial role in ensuring service compliance with our clients contract terms within a designated territory comprising approximately 2040 apartment communities.

As the Field Service Coordinator your primary responsibility will be to meticulously monitor completed work at our client locations ensuring timely completion and adherence to contract terms. You will conduct thorough inspections verifying compliance and providing regular status updates to both internal teams and clients.

Your expertise and insights will be highly valued in this role as you will have the opportunity to suggest and implement process improvements to enhance our operations. Your recommendations on enhancing our processes and the effective placement of independent contractors will directly contribute to our overall success.

This position holds significant importance in our field service operation as your efforts will directly impact client satisfaction. By ensuring service excellence and maintaining compliance you will play a vital role in building and maintaining strong client relationships.

Hourly Range:$21.00 $23.50

Schedule:Monday Friday 8:00AM 5:00PM occasional Saturday (partial day)

Mileage Reimbursement:Monthly variable mileage reimbursement

Responsibilities:

• Responsible for working with 2040 properties at a time to ensure our delivered services comply with customer requirements and expectations
• Perform daily visits to work locations to verify job status
• Communicate with and followup with properties regarding job details to ensure client satisfaction
• Keep detailed records of site visits to ensure consistency and accountability
• Support process improvements by providing recommendations to streamline service processes in ways that heighten quality standards and ensure consistency
• Work with independent contractors to schedule necessary repairs or touchups.
• Provide client specifications and standard expectations to our independent contractors
• Communicate with management any escalated issues or potential service issues
• Responsible for correcting unsafe conditions in service areas and reporting any conditions that are not correctable to management immediately
• Assist the Field Service Managers with any daily problems within assigned communities
• Performs other duties as assigned

Qualifications:

• High school diploma or GED equivalent required; Quality Assurance Technical Certificate preferred
• Bilingual (English / Spanish) highly preferred
• Strong assessment data collection and analytics skills
• Strong problemsolving skills needs to be an adept problemsolver skilled at proposing and implementing solutions to process and service issues
• Effective communication skills both verbal and written
• Strong attention to detail organization skills and ability to multitask
• Must have a commitment to service excellence with a friendly and positive attitude
• Excellent work ethic integrity and sense of accountability
• Ability to manage stress and adapt to changing environment comfortable with complexity
• Ability to perform effectively in environments with frequent workload changes and competing demands

Physical Requirements and Special Conditions of Employment:

• Ability to operate a motor vehicle in a manner consistent with local and state rules and regulations and company policy
• Ability to lift up to 50 pounds
• Ability to walk distance of our client properties including up/downstairs bend at waist and/or knees and lift arms at/over shoulder
• Ability to work outdoors and be exposed to hot and cold temperatures
• Valid driver license and good driving record
• Flexibility to be available during irregular hours depending on business needs

Comprehensive Benefits for FullTime Associates:

• Health Benefits: Medical dental and vision coverage for you and your family including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
• Financial Security: 401k Savings Plan with company match comprehensive insurance options including disability life AD&D and business travel.
• Paid Time Off: Up to 15 days of PTO per year. Plus take advantage of 10 paid holidays one floating holiday and one dedicated volunteer day to make an impact!
• Professional Development: Tuition reimbursement up to $5250 per year and access to our online education center.
• Additional Benefits: Referral bonuses pet insurance associate assistance programs relief fund discount programs rewards recognition and free access to Torch Fitness virtual programs.

The final compensation offered will be determined based on various factors including the candidates location level of experience and skill set. As such it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit employ train compensate and promote without regard to race religion creed color national origin age gender sexual orientation gender identity marital status disability veteran status or any other basis protected by applicable federal state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information.

Please note this is a dedicated email box designed exclusively to assist applicants with accommodation requests in relation to Valet Livings recruiting process. Inquiries about the status of applications will not receive a response from this email box. We will make accommodations during the recruitment process in accordance with applicable law.