Guest Relations Officer
Guest Relations Officer
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Provide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to checkinCoordinate luggage collection and storageOversee checkin and checkout procedures including reservations and financial transactionsPromptly address guests requests like inroom diningActively listen to and resolve complaintsEnsure special guests like disabled people elderly children and VIPs receive personalized servicesCoordinate and manage communication between guests and staff and follow up to ensure we resolve customer concernsInform clients of our hotel services including breakfast and dining optionsPromote all hotel amenities conveniences and programs offeredManage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating proceduresAppraise teams performance and produce regular reportsLiaise withHousekeepersandWait Staffto provide an overall comfortable guest experienceExamine daily duties assign tasks and check on progressAnalyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratingsRecommend local tourist spots including places to dine shop and sightseeEstablish friendly relationships with regular hotel clients
Requirements and skills
- Proven work experience as a Guest Relations Manager Hotel Manager or similar roleUnderstanding of all hotel management best practices and relevant lawsHandson experience with Hotel Management software (PMS)Proficiency in English; knowledge of other languages is a plusCustomer service drive with outstanding communication and active listening skillsExcellent problemsolving and multitasking skillsLeadership skills along with the ability to motivate a team into high performanceAbility to work flexible hoursStrong sense of responsibility and a professional presentationBSc degree in Hospitality Management Tourism Business Administration or relevant field
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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