Retail Training Program Manager
Retail Training Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY:
The Retail Training Program Manager will lead and implement various crossfunctional training programs that support Base Camp Initiatives and new store opening training . The primary goal is to ensure retail associates are equipped with comprehensive product knowledge sales techniques and customer service skills to increase sales and improve the customer experience.
This position will partner with the Learning and Development Marketing Merchants Vendors and the field teams to execute key training programs and initiatives that support our Associates in delivering world class customer service for our customers.
ESSENTIAL FUNCTIONS:
- Serve as the primary liaison with internal and external partners to coordinate training initiatives and learning activities for our retail associates to develop product knowledge and selling skills drive key business initiatives product launches and overall Customer Engagement.
- Ensure all training materials are up to date with the latest product features benefits trends new releases and any change in product specifications. Work with vendor partners and merchant teams to design product demos and workshops enhancing engagement and training effectiveness.
- Responsible for conducting training sessions for retail associates as well as trainthetrainers both in person and virtually. Provide onhands demonstrations of products and their usage to enhance learning and applications. Lead workshops in selling techniques customer engagement and upselling based on product knowledge.
- Leads training efforts for new store openings by coordinating with crossfunctional stakeholders ensuring teams are equipped with operational knowledge customer service standards and brand values. Develop detailed event plans timelines and checklists to ensure smooth . Coordinate event logistics including vendor coordination and participation venue selection training content review associate scheduling equipment needs and oversee the setup and of training events ensuring everything runs according to the business objectives.
- Evaluate the effectiveness of training programs through assessments quizzes and observations of instore performance. Track associate progress and provide feedback to improve product knowledge and sales techniques. Monitor retail team performance metrics to include product sales average ticket units per transaction attachment rates customer feedback surveys and knowledge application to measure training success.
- Develop and maintain the annual training calendars product roll and new product launch timelines and overall documentation of internal retail training processes.
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: Bachelors Degree
- Preferred Degree: Bachelors Degree in Management Business Administration Retail Management or a related field preferred.
- Certificate(s) or License(s):
- Years of experience: Minimum of 5 years of experience in project or event management.
- Proficiency with Microsoft Office.
- Experience with Learning Management System tools and software.
KNOWLEDGE SKILLS AND ABILITY:
- Ability to effectively present information and respond to questions from company leadership Managers vendors and associates.
- Ability to conduct meetings and presentations to large and small groups.
- Demonstrated strong interpersonal skills.
- Ability to establish and maintain effective working relationships with coworkers associates customers and with the Corporate Staff.
- Able to work with others collaborate effectively and build relationships.
- Strong oral and written communication.
- Navigates ambiguity and changing priorities successfully.
- Strong attention to detail a selfstarter with the ability to learn quickly.
- Able to manage projects create effective plans and execute.
- This role is designed for an individual who is passionate about education product knowledge and driving sales performance by equipping retail teams with the tools they need to succeed.
TRAVEL REQUIREMENTS:
- Travel as needed to support new store openings and training.
PHYSICAL REQUIREMENTS:
Regularly sits and works on computers.
Occasionally walks and stands.
Seldom or never lifts up to 50 lbs.
INDEPENDENT JUDGEMENT:
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Daytoday work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
Required Experience:
Manager
Employment Type
Full-Time
