Care Coordinator - Contact Agent
Care Coordinator - Contact Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Who We Are:
What Youll Do:
The Care Coordinator Contact Agent is a remote role within our Clinical team that is responsible for handling inbound and outbound calls to support our members. In this role the Care Coordinator Contact Agent will complete telephonic intake screening questionnaires completeaudio/video initial program assessments with membersconduct cold calls to pursue member engagement and schedule member appointments. This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members.
Primary Responsibilities:
- Handle inbound and outbound calls to support our members.
- Complete intake screening questionnaires with members.
- Complete audio/video initial program assessments with members
- Conduct cold calls to pursue member engagement.
- Route inbound calls to the appropriate clinician.
- Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center EHR system and memberfacing app).
- Assist members with scheduling appointments with clinicians.
- Provide outstanding customer service to all members.
- Compose thoughtful and personalized responses to members on a variety of topics.
- Collaborate with clinicians team leads and clinical managers.
- Use critical thinking skills to address member inquiries while always aiming to achieve resolution.
- Support clinical operations and administration as needed.
- Other duties as assigned.
Requirements and Experience:
- 2 years of healthcare/clinical experience.
- Call agent experience is preferred.
- Passionate about customer service and member satisfaction.
- Ability to work independently and as part of a team.
- Strong problem solving critical thinking and organizational skills.
- Strong communication and time management skills.
- Must be comfortable setting up and maintaining companyissued equipment (e.g. laptop monitor etc..
- Basic understanding of EHR/EMR applications.
- Proficiency in Microsoft Office.
- Must live in the United States.
Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.
Required Experience:
Manager
Employment Type
Full-Time
