IT Support Specialist
IT Support Specialist
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Yearly Salary
USD 65000 - 75000
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
IT Support Specialist
Contact Discovery Services Washington DC
Location: Onsite with remote capabilities Washington DC
Start Date: Negotiable
Are you an experienced IT professional looking for a new challenge Join our dynamic team at Contact Discovery Services as an IT Support Specialist. We are seeking a talented individual with a passion for technology a strong technical background and excellent problemsolving skills. This is a fantastic opportunity to work in a collaborative environment and contribute to the growth and success of our company. This is a hybrid role and will require presence in the Washington DC office. The qualified candidate should be a selfstarter with strong communication skills as well as be highly motivated and reliable. The selected candidate will be expected to:
- Triage manage and escalate issues via internal IT ticketing systems.
- Provide technical support and troubleshooting for hardware software network and user issues including onboarding/offboarding of employees and contractors.
- Install configure and maintain computer systems and software applications.
- Assist with monitoring and maintaining computer networks including servers routers switches and firewalls.
- Collaborate with crossfunctional teams to develop and implement IT solutions.
- Assist with system audits and ensure compliance with security protocols and ISO 270001 certification.
- Assist in the planning and of IT projects.
- Create and maintain documentation of IT systems and procedures.
- Execute monthly OS and application patching and maintain vulnerability reporting and detection system.
- Additional duties assigned by management.
EXPERIENCE:
- Bachelors degree in Computer Science Information Technology or a related field preferred but not required
- Minimum of 4 years of experience in IT support or a similar role
- Strong knowledge of Windows and Linux operating systems
- Proficiency in networking concepts and protocols
- Experience administering Active Directory and user account permissions
- Experience with server administration and virtualization technologies (i.e. VMware HyperV Horizon)
- Solid understanding of cybersecurity principles and best practices including interfacing with external IT and security providers
- Experience with Microsoft 365 including setup configuration and troubleshooting
- Familiarity with storage systems and their administration (i.e. Nimble TrueNAS)
- Proficiency in utilizing ERD tools for vulnerability management and security monitoring
- Experience with RMM tools and scripting/automation
QUALIFICATIONS:
- Ability to communicate effectively and tactfully in both verbally and in written format.
- Ability to work extended hours when necessary to ensure client deadlines are met.
- Ability to demonstrate superior organizational skills with acute attention to detail.
- Ability to work effectively under pressure in time sensitive situations.
- Ability to work well in a team environment as well as independently.
- Ability to prioritize multiple projects with similar deadlines.
- Ability to troubleshoot and communicate results to a team.
- Ability to identify IT needs and work to scope receive approval and execute independently. (selfstarter)
PREFERRED SKILLS BUT NOT REQUIRED:
- Professional certifications such as CompTIA A Network Security CCNA MCSA or equivalent
- Experience with scripting or programming languages (i.e. Python PowerShell JavaScript)
- Working knowledge of 270001
- Experience with eDiscovery infrastructure support (i.e. Relativity Nuix)
SALARY RANGE: $65000.00 $75000.00
ABOUT CONTACT:
Contact Discovery Services delivers best in class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers analysts and project managers from all walks of life. We concentrate on engineering outsidethebox solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas technology and processes to ensure our customers receive the highest level of service. We offer competitive benefits work schedule flexibility and coordinate various company activities throughout the year. If you are looking to be part of an exciting fast paced environment then we want to hear from you.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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