Clinical NGS TAS II fixed term 12 months

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. leads the world in science generating more than $25 billion in annual revenue. Our mission is to support our customers in improving the worlds health cleanliness and safety. By investing over $1 billion in R&D each year we give our teams the ability to apply science effectively and provide our R&D colleagues with the freedom resources and tools they need to advance scientific knowledge.

The Technical Application Scientist Clinical Sequencing is in the Life Sciences Solutions Group (LSG) one of six groups in Thermo Fisher Scientific. LSG is a valuable part of the company with a wide life sciences portfolio strong bench presence excellent web and ecommerce channels leading onsite supply center coverage and experienced sales and support teams.

How will you make an impact

The Technical Applications Scientist II will provide technical support for our sequencing portfolio including Ion Torrent Next Generation Sequencing instruments and Oncomine and AmpliSeq applications software and analysis. They will support customers and field personnel and relay feedback.

Location:

This is a hybrid position requiring 4 days onsite in one of the locations listed i.e. Alcobendas (Madrid Spain) OR Paisley (UK) OR Milan (Italy). No relocation assistance will be provided.

What will you do

• Provide technical support for NGS products and workflows by answering customer technical inquiries. Inquiries may be received via telephone email or web form.
• Provide support on technical issues by using all available resources and collaborate with various experts within our organization to address issues or problems when warranted.
• Work with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays. Collaborate on customer projects providing technical expertise and clinical insights to improve the implementation and utilization of our NGS platforms.
• Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
• Gather commercial and technological trends and transform them into technical tips build FAQs and work on troubleshooting guides.
• Recommend changes to our knowledge databases websites and other companymanaged resources of technical information.

Present technical updates to colleagues and contribute to our department meetings.

• Participate in frequent training on products and continuing education on our new applications and technologies.
• Perform other related tasks as opportunities arise.
• A minimum of travel may be required for the position.

How will you get here

Education Minimum Qualifications:

• Bachelors degree in a relevant scientific field (e.g. Molecular Biology Genetics Bioinformatics) or equivalent experience is required
• Master degree or PhD or equivalent experience in a relevant field is preferred.

Experience

• 2 years laboratory experience.
• Strong Hands on experience with Sequencing techniques ideally with Oncology sequencing experience.
• Previous experience working in a clinical laboratory or clinical research environment with exposure to NGS technologies and interpretation of genomic data is highly desirable.
• Prior experience in customer service or a customer facing role is a strong plus.
• Proficient in English. Additional European languages are an asset.

Knowledge Skills Abilities

• Requires in depth knowledge of NGS instruments software kits and services and proficiency in working with NGS products particularly Ion Torrent and Oncomine Assays is critical.
• Solid understanding of clinical oncology principles practices and terminology.
• Familiarity with bioinformatics tools and data analysis pipelines commonly employed in NGS workflows is preferred.
• Demonstrated dedication to continuous learning and professional development including staying uptodate with the latest advancements in NGS and clinical oncology.
• Must have a strong understanding of the laws regulations and guidelines in the clinical diagnostic sector and stay updated with the changing regulatory landscape.
• Proven ability to quickly learn large amounts of new complex technical information.
• Demonstrated ability to effectively communicate both orally and in writing to customers and colleagues.
• Ability to balance multiple tasks while ensuring timely and accurate completion.
• Strong problemsolving abilities and a curious nature.
• Digital literacy including spreadsheet database word processing and Internet applications.