Donor Operations Site Supervisor

Responsible for the smooth and efficient daily operations of assigned center/mobile. Immediately resolves daily issues that arise to ensure an excellent experience for every donor. Responsible for the daily supervision oversight and operations of collection activities to ensure center/mobile achieves daily goals. Provides excellent customer service while conducting donor registration donor interviews limited physical assessments whole blood collection collection of apheresis components using Alyx and/or Trima apheresis recruitment and rebooking of donor appointments. Monitors donor/patient recovery and provides adverse donor reaction care management. Responsible for use and care of various pieces of equipment and performing daily quality control. Serves as a preceptor and mentor at the request of management.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Oversees the daily operations of assigned center/mobile to ensure collection targets are achieved donor flow is smooth and donor expectations are met/exceeded

Immediately addresses all concerns/issues that arise during the daily operations of assigned center/mobile.

Following Standard Operating Procedures; determines donor eligibility conducts miniphysical and collects blood from donors.

Responsible for oversight of daily collection operations of the mobile or fixed site including but not limited to: opening/closing Donor IID approval of daily QC proper documentation of daily activities monitor donor flow staff assignments direct contact with chairperson and RAM (mobiles only) report TeleRN use and stats required to Quality Assurance (if unlicensed). Ensures staff follows time clock procedures including taking proper rest and meal breaks.

Performs all duties related to the collection and handling of blood and blood products (e.g. computerized medical history screening whole blood phlebotomy and collection handling donor recovery and adverse reactions loading setup and tear down of equipment packing and handling of blood products and performing daily quality control.

Performs single and multicomponent apheresis collection procedures using Alyx and/or Trima. Collects predonation samples and other test samples as needed.

Drives company vehicles as required.

Maintains complete and accurate records related to donor procedures quality control cleaning records and training documentation.

Ensures entire team is actively recruiting donors for apheresis donation and educates donors regarding promotions and new initiatives (e.g. ExpressPass LifeStream App).

Serves as a preceptor and mentor for trainees assigned for handson practice and new team members. Reports trainee progress back to the Training Department.

(If licensed) Performs deferral and eligibility overrides per procedure. Conducts health history interviews blood/apheresis collection on autologous therapeutic and other special patients.

Performs other duties at the discretion of management as assigned.

EDUCATION

High School Diploma or General Education Diploma (GED) required.

Associates Degree (AS) or Bachelors Degree (BS) in Nursing or equivalent work experience (if licensed).

Will accept experience in whole blood and/or apheresis collection in lieu of degree.

Optional: Medical Assistant Diploma Certified Nursing Assistant Diploma Emergency Medical Technician Certificate Phlebotomy Certificate or similar military experience/certification.

EXPERIENCE

Minimum 1 year of experience as a Donor Specialist III Donor Specialist III/Driver II or Collections Training Instructor is preferred.

CERTIFICATES LICENSES ETC.

Current California Drivers License current CPR Certification.

Current California Registered Nurse (RN) License (if licensed).

LifeStream is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability please send an email to or callto let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

EEO is the Law. For more EEO information about applicant rights click here.

Our organization participates in EVerify for more information click here.

All applicants who receive a conditional offer of employment will be required to undergo a preemployment drug test in accordance with LifeStreams established guidelines.