Account Manager - Jeweler Solutions
Account Manager - Jeweler Solutions
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
This role serves as the primary relationship liaison between Jewelers Mutual and our partners. The Account Manager is responsible for strategizing personalized approaches to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements cultivating strong relationships to drive new business growth training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership Business Development and Operations to appropriately steer the direction of the product(s)/program(s).
WHY Jewelers Mutual:
We are a financially secure exceptionally positioned and intellectually curious company driven by our core values of Agility Accountability and Relevancy! We continue to raise the tide of the jewelry industry weve served since 1913 through our innovative people our unyielding customer commitment and evolution of our products and services to be the most trusted advisor to all we serve.
With a generous benefits package office locations throughout the United States and a mantra of making your mark today consider evolving your career and shining bright with Jewelers Mutual Group!
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Maintain and respond to communication via email and phone queue with current and prospective jeweler partners and their associated agent
- Serve as the partners program support resource by guiding them to success in their program(s) and resolving any questions or concerns
- Execute onboarding including program setup and training of a new partner on systems processes and sales techniques across multiple mediums and audiences
- Administer and deliver business reviews with partners on a defined cadence
- Help to provide a smooth transition from business development and/or agency to onboarding phase in partnership with applicable party
- Identify and execute on additional opportunities for training engagement and growth based on the unique needs of each partner using JMs account management practices
- Lead troubleshoot and resolve partner issues with a sense of urgency
- Utilize Salesforce at organizational direction to build strong accountable engagement tracking
- Provide feedback to appropriate business areas for future product enhancements to improve efficiencies and improve the jeweler and customer experience
- Maintain timely partner checkpoints to ensure ongoing compliance with brand standards regulatory requirements and partner contracts
- Coordinate marketing materials and any technical requirements crossfunctionally and externally with engaged vendors
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- HS diploma or GED required advanced degree preferred.
- 2 years of customer facing experience preferred
- Must have experience with the MS Office Suite
- Strong communication skills at all levels including the ability to inform educate negotiate and persuade
- A teamplayer who is energetic flexible collaborative proactive
- Ability to translate results to presentations that tell a story with appropriate callstoaction
- Keen eye for new opportunities to diversify distribution channels at the partner level
- Strong relationship builder
- Ability to measure incremental success toward overarching goals
- Must be comfortable with managing healthy conflict
- Take initiative without being prompted
- Ability to effectively manage competing priorities and/or multiple timesensitive projects
Certificates Licenses Registrations
None
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger handle or touch objects or controls; and talk or hear.
Required Experience:
Manager
Employment Type
Full-Time
