Technical Support Specialist I II or III
Technical Support Specialist I II or III
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Required Qualifications
The Technical Support Specialist I will have an Associates degree in computer science or a closely related field OR two years of related work experience demonstrating technical knowledge OR an equivalent combination of related education and experience. The Technical Support Specialist II will have an Associates degree in computer science or a closely related field PLUS two years of related work experience OR an equivalent combination of related education and experience. The Technical Support Specialist III will have a Bachelors degree in computer science or a closely related field PLUS two years of related work experience OR an equivalent combination of related education and experience. Strong interpersonal organizational and communication skills. Demonstrated strong teamwork/group project skills. Previous employment experience demonstrating excellent customer service skills. Demonstrated work experience installing and maintaining computer system hardware and software. Demonstrated work experience with the Microsoft Office suite. Demonstrated experience with Windows and Mac operating systems (demonstrated work experience is required for the Technical Support Specialist II and III positions). For Technical Support Specialist III demonstrated work experience with virtual systems.
Preferred Qualifications
Bachelors degree in computer science or closely related field. Employment experience in an educational setting. Experience with desktop management systems zero clients and Microsoft Active Directory. Experience with Apple Remote Desktop management system. Demonstrated work experience installing and maintaining academic classroom technology. Demonstrated advanced experience managing Windows computer systems (work experience is a plus). Demonstrated advanced experience managing Mac computer systems (work experience is a plus). For the Technical Support Specialist II and III positions we are looking for demonstrated work experience implementing Open Source software solutions in an organization.
The Technical Support Specialist I will have an Associates degree in computer science or a closely related field OR two years of related work experience demonstrating technical knowledge OR an equivalent combination of related education and experience. The Technical Support Specialist II will have an Associates degree in computer science or a closely related field PLUS two years of related work experience OR an equivalent combination of related education and experience. The Technical Support Specialist III will have a Bachelors degree in computer science or a closely related field PLUS two years of related work experience OR an equivalent combination of related education and experience. Strong interpersonal organizational and communication skills. Demonstrated strong teamwork/group project skills. Previous employment experience demonstrating excellent customer service skills. Demonstrated work experience installing and maintaining computer system hardware and software. Demonstrated work experience with the Microsoft Office suite. Demonstrated experience with Windows and Mac operating systems (demonstrated work experience is required for the Technical Support Specialist II and III positions). For Technical Support Specialist III demonstrated work experience with virtual systems.
Preferred Qualifications
Bachelors degree in computer science or closely related field. Employment experience in an educational setting. Experience with desktop management systems zero clients and Microsoft Active Directory. Experience with Apple Remote Desktop management system. Demonstrated work experience installing and maintaining academic classroom technology. Demonstrated advanced experience managing Windows computer systems (work experience is a plus). Demonstrated advanced experience managing Mac computer systems (work experience is a plus). For the Technical Support Specialist II and III positions we are looking for demonstrated work experience implementing Open Source software solutions in an organization.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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