Order Management - Telecom
Order Management - Telecom
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Job Description
Need Immediate Joiners Only
Your Role & Responsibilities
Job Role : Order Manager
Experience : 3 to 7 years
Location : Bangalore
Shift : Night
Order Managements primary responsibility is to ensure the order is verified keyed submitted and is
completed and flows to billing. The process involves several handoffs and complexities based on the
region Customer product and other variations depending on services sold.
Responsibilities include:
Order verification (OVC) and Order Entry
Data gathering and order verification with the customer to include:
Customer name and technical and site contacts site readiness
Products ordered product intervals and customer delivery date requirements
Review order status communication plan
Confirm all documentation and Customer information provided by Sales Solution Architect Global
Client Services and the Customer is complete
Update and complete order information
Submit order to provisioning
Fallout / Exception Order Management:
Track assigned orders resolve order fallout tasks and drive resolution of order rejections
Escalate to supplier organizations on orders requiring action
Confirm that all prework activities related to activation are complete
Coordinate test and install
Scheduling activation
Perform all Order Management fallout functions generally tied to groups of orders for a single client
or project
Provide senior level support for escalated orders high visibility clients and high revenue orders
Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
Provide vendor partner oversight
Skills and Qualifications
General knowledge of Telecommunications Networking Technologies and Solutions
SFDC tool & processes knowledge
Must have the ability to deliver written and verbal messages with customers
Requires critical thinking in the decisionmaking process
Overall technical aptitude and forward thinking
Must be English literate and numerate
Strong customer service focus with drive to deliver a worldclass customer experience
Clear confident communicator with strong written and verbal presentation skills
Ability to work on own initiative with minimal supervision and also as part of a wider project/team
Perform well under pressure to meet deadlines
High attention to detail data accuracy and quality of input
3 years demonstrable experience in a Business to Business (B2B) / Corporate Environment
Problem management skills and strong analytical skills.
Required Experience:
Junior IC
Employment Type
Full-Time
