Head of Professional Services Iberia Growth Markets

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

Stripe is investing in building out its Global Professional Services team to actively engage all customers from Fortune 100s to startups to help accelerate their adoption of Stripe capabilities. The Head of Professional Services Iberia & Growth Markets will help drive our professional services revenue crafting our service offerings and working crossfunctionally to bring them to market. The team is responsible for ensuring that our customers deploy quickly with high quality integrations. It then partners closely with front line developers and technical leaders to ensure our customers continue to derive strategic value from Stripe and grow with us as our respective product portfolio expands. In addition as we master the craft of deployment services help build the asset and strategy that will enable us to scale through our partner ecosystem.

What youll do

In this role you will be responsible for strategic leadership and management oversight of the Professional Services organization across Iberia & Growth Markets in support of Stripes business goals. Reporting to the EMEA Head of Professional Services this is a highvisibility role that provides the development of the overall professional services plan and setting the strategic direction performance standards with a focus on customer success for the professional services team. You will define develop and manage all strategic service offerings and outcomes to drive and support the endtoend customer experience in close coordination with the professional services teams in other regions.

Responsibilities

• Develop and execute Stripes Iberia & Growth Markets Professional Services strategy in alignment with Stripes global priorities across product sales and marketing
• Hire and lead a highperforming team of consultants engagement managers integration engineers and professional services leaders who partner with our sales team and customers to drive adoption of Stripe capabilities to deliver business value
• Cultivate a team culture that includes high ownership customerfirst focus fastpaced high integrity and an optimistic and positive environment
• Cultivate executive relationships with Clevels within our customers and partners
• Work with engineering and product to develop product roadmaps aligned with customers needs new market opportunities/requirements and the competitive landscape
• Develop business and strategic cases for new service offerings and drive consensus among decisionmakers
• Work across teams at Stripe to develop service offerings value propositions and sales playbooks partner programs marketing strategy pricing and revenue tracking
• Report out on a regular weekly monthly and quarterly cadence to all key stakeholders with a strong analytical approach and crisp communication style

Who you are

This role requires deep knowledge and experience in building and growing a regional Professional Services organization including building out service offerings recruiting and developing top talent delivering high quality services to achieve customer outcomes driving negotiating agreements and partnering with product engineering on customer needs and priorities.

The successful candidate will have a demonstrated ability to think strategically and analytically about business product and technical challenges with the ability to build and convey compelling value propositions and work crossorganizationally to build consensus.

This individual will also have strong leadership experience in building highperforming teams as well as have a deep understanding of what will be needed to properly resource a Professional Services strategy in Iberia & Growth Markets working with stakeholders to develop a plan for ensuring the success and high quality of our service delivery. A keen sense of ownership drive and entrepreneurship is a must. An understanding of the economics of the payments space and the ecommerce ecosystem would be a bonus.

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 5 years of building and leading high performing professional services and/or solution architect teams in a high growth technology environment
• Demonstrated ability to negotiate highvalue deals with a Clevel audience and positively influence the outcome
• Professional and technical knowledge as well as an extensive understanding of industry trends and the key players in the competitive landscape
• Strong written and verbal communication skills with deep experience presenting to senior management.
• Sound business judgment proven ability to influence others strong analytical skills and a proven track record of taking ownership leading datadriven analyses and influencing results
• Experience working within a highgrowth technology company with the ability to operate successfully in a lean fastpaced organization and to create a vision and organization that can scale quickly
• Highly organized multitasking skills take ownership be efficient in ambiguous situations
• Willingness to travel (on average two national/international trips per month)
• Excellent communication in both Spanish and English

Preferred qualifications

• Experience working in the financial services/payments industry

Required Experience:

Director