Collections Specialist-Merchant Services
Collections Specialist-Merchant Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is an INOFFICE ROLE located at 100 Throckmorton Street Fort Worth TX 76102
WHO YOU ARE:
Do you enjoy conversing on the phone Are you adept in approaching difficult conversations Can you quickly establish rapport with customers Do you possess excellent verbal communication skills Are you motivated to achieve and exceed goals
ABOUT US:
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BENEFITS:
Base Pay offered plus monthly bonus incentives!
At Deluxe we know that great people make a great organization. We have a culture that keeps people; 42 of our team has been here over 10 years!
We value our people and offer generous benefits that are eligible DAY ONE! Including 401K Medical Dental Vision Flexible time off Volunteer time off Paid maternity/paternity leave Tuition reimbursement and so much more.
RESPONSIBILITIES:
As a Collections Specialist you will draw heavily on your customer service skills to reach a resolution with Merchants regarding outstanding balances on accounts. Someone successful in this role is organized and detail oriented to document account activity and progress.
Contact Merchants with outstanding debt or delinquent accounts
Call past due and chargeoff accounts
Coordinate payment plans skip tracing and send collection letters and invoices
Sends reports to credit bureaus
Respond to disputes
Locate individuals with unmet financial responsibilities
Reviews bankruptcy cases
BASIC QUALIFICATIONS:(Required)
Education and Experience: HS/GED and 0 years
Basic computer knowledge and skills
Must be 18 years of age or older
PREFERRED QUALIFICATIONS: (Desired but not required)
1 year collections experience
Superior customeroriented telephone etiquette to get information. Greets callers establishes rapport projects a professional tone handles complaints and records statistics on each call.
Exhibits meticulous attention to detail
Demonstrates persistence overcomes obstacles and strives to improve skills and achieve goals
Update clients superiors and peers based on information needs
Can be trusted to handle extremely confidential and sensitive information
Capable of facilitating discussion between individuals with different perspectives
Effective organizational skills.
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
EmployerMatched Retirement Plan
Employee Stock Purchase Plan
ShortTerm and LongTerm Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
