ABP Operations Specialist
ABP Operations Specialist
Posted on :
05-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Bouldering Projects mission is to foster meaningful human connection with the most inspiring and inclusive climbing movement and community spaces. We care deeply about humans. Were driven by the pursuit of better. We create joyful places and pathways for climbing fitness yoga and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health friendship and purpose.
Operations Specialists
Operations Specialists are responsible for welcoming and servicing the customers at the Austin Bouldering Project as well as maintaining a clean safe and presentable facility. Individuals in this position will process transactions at registers sell memberships and other services to customers support our mission of positive customer experiences and complete other unique customer service functions. Operations Specialists are responsible for creating a welcoming and inclusive environment by greeting all customers and treating all climbers with equality and respect. Operations Specialists provide facilitation for birthday parties events and individual and group instruction in the gym. Operations Specialists promote and maintain a standard of cleanliness at the gym by performing regular cleaning duties. Operations Specialists are also responsible for communicating the rules and safety regulations at the facility as well as ensuring that these guidelines are followedconsequently Operations Specialists are the front line of safety at the gym.
Austin Bouldering Project Customer Service Goals:
1. Provide the highest quality of customer service in the industry.
2. Offer a clean and wellmaintained climbing gym and fitness facility.
3. Promote the gym and its offerings.
4. Ensure the safety and wellbeing of climbers through communication and support of facility rules.
GENERAL RESPONSIBILITIES
Customer Service/ Sales/ Cashiering/ Customer Accounts
- Welcomes all customers and introduces new climbers to the facility and rules.
- Actively responds to customer needs membership and event questions inquiries and feedback.
- Provides customers with product membership and event information.
- Processes purchases membership service and return transactions at the register in alignment with ABP customer service goals.
- Identifies researches and resolves customer issues.
- Follows document retention scanning processing and disposal guidelines.
- Engages with customers providing assistance with climbing orientation and facility offerings.
Cleaning and Facility Maintenance
- Maintains a clean organized and presentable facility and retail area for members and guests.
- Maintains and stocks retail area.
- Performs regular bathroom and facility walkthroughs immediately remedying instances in need of attention.
- Maintains customer lost and found area keeping the area organized and properly labeling lost items.
- Works with the maintenance team and other staff to perform regular cleaning duties.
- Follows opening and closing cleaning and facility procedures.
- Other duties as assigned.
Group Facilitation and Instruction
- Facilitates checkin waivers rental shoes and facility rules and orientation with groups birthday parties and event participants.
- Instructs climbing classes as requested.
- Participates in individual and group instruction as requested.
FACILITY SAFETY AND INCIDENT RESPONSE
- Ensure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.
- Provides safety to customers through instruction and orientation.
- Ensures the safety of staff and customers via regular safety walkthroughs.
- Responds to accidents and incidents following the Safety Manual and Protocol.
- Administers first aid in accordance with Safety Manual and ABP Protocol.
- Documents incidents through incident report log.
REQUIREMENTS
- Ability to stand/walk for 6 hours.
- Previous cashiering experience preferred.
- Previous customer service experience preferred.
- Effective communication skills.
- Ability to adhere to company policies and procedures.
- Excitement and enthusiasm about working in the outdoor industry.
ADDITIONAL BENEFITS
- Memberships for employees and spouses.
- Gear and merchandise discounts instore and at local retailers.
- Health and wellbeing programs for eligible staff.
- A work environment where community respect and balance are core values.
$15 $18 an hour
INTERPERSONAL CONTACTS
It is imperative to maintain excitement about the culture and community at the Austin Bouldering Project. Operations Specialists are at the forefront of this aspect of the gym. Operations Specialists are the representative of the community supported by the ABP and must conduct themselves accordingly.
WORKING CONDITIONS
Many duties require the availability to work a flexible schedule based on business needs and events including evenings and weekends. Staff duties often occur before and after operating hours
Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
