Are you ready to start your sweet career with Tiffs Treats Armed with an operating system designed to strip away the distractions that typically keep restaurant managers from focusing on whats most important customers and team members our Assistant Store Managers (ASMs) run daytoday operations that drive Tiffs Treats brand and growth objectives. Responsibilities include leading and developing OnDuty Managers Drivers and Kitchen staff executing daily objectives working with Store Managers and District Managers and other ASMs and SMs in the district to make sure all stores in the market work together to deliver warm moments.
What sets Tiffs Treats apart from other restaurant management jobs - Leave work smelling like cookies (not grease) every day
- Customers are truly truly happy
- Tiffs is a company with a real purpose. We deliver warm moments and make it easy for people to show appreciation for othersTo say: Thank you I love you Good Luck Im Thinking of You . . . You get the point.
- The typical ASM schedule is Monday through Wednesday 4:00 pm to close and Thursday / Friday 1:00 pm to close (This is a midnight closing store).
- Ability to run the operation with minimal distractions or unnecessary work (Orders primarily come in online or through call center; theres only one process for all recipes; the manager has the ability to see every order etc.
- Minimal inventory forecasting and P&L work
- No endless cash counting deposit slips or lengthy checkouts (Were cashless!
- An attendance point system that makes it easy to manage tardiness and callouts
Job Summary:
The primary responsibility of an Assistant Store Manager is to manage operations of their store in Tiffs Treats delivery of the Top five. The ASM will ensure that customers experience our industryleading Tiffs Treatment customer service. ASMs execute store operations with accuracy and timeliness to help us deliver warm cookie moments. ASMs are responsible for store operations including but not limited to managing staff assisting customers maintaining a clean store and running an organized shift.The Assistant Store Manager will primarily be working weeknight shiftswith day and weekend support.
This is a fulltime exempt salaried position.
Responsibilities and Requirements: - Ability to manage a staff of approximately five to 10 employees
- Ability to resolve customer complaints
- Assigns oversees and evaluates work of staff
- Provides onthejob training for new employees
- Assists in the supervision of the preparation sales and service of product
- Assists in greeting customers taking orders using the register assembling orders and checking for completeness and correctness
- Ensures that every customer receives Tiffs Treatment in person and on the phoneand expects the same from all team members
- Routes deliveries and serves drivers to maximize delivery business and speed
- Completes closing procedures and completes daily paperwork
- Executes systems and procedures with 100 integrity and completeness
- Proactively stocks supplies and manages inventory
Summary of Experience and Qualifications: - Leadership experience of one to three years or more in foodservice hospitality or retail
- Experience driving sales and excellence
- Customer service experience in a fastpaced food service restaurant or retail environment
- Flexible availability
- Must be punctual and demonstrate outstanding attendance
- Must maintain composure during highvolume rushes as a positive example for the team
- Must be selfmotivated and willing to take initiative
- Maintains a positive cando attitude with the team and reserves critiques and concerns for conversations with leadership
- Must be an excellent communicator and be available and approachable for conversations with team members or team leaders
- Must have exceptional problemsolving skills work ethic and ability to handle complicated situations
- Must have the ability to learn quickly
Physical requirements: - Must be able to safely operate a motor vehicle and follow and obey all traffic laws
- Must be able to lift and carry up to 50 lbs
- Constant standing and/or walking often in and out of extreme heat cold rain etc.
- Must be able to ascend/descend stairs while carryingup to 50 lbs
- Occasional stooping lifting pushing pulling kneeling etc. up to 50 lbs
- Ability to occasionally bend twist reach and lift items up to 50 lbs
- Occasional repetitive motion of the wrists/arms
| Required Experience:
Manager