German Speaking Call Centre Agent
German Speaking Call Centre Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Duties & Responsibilities
ENVIRONMENT:
A leading outsourcing company in the BPO sector known for providing topnotch service and innovative solutions is looking for a German Speaking Call Centre Agent. MUST BE FLUENT IN GERMAN. The role involves working for a prestigious airline brand across various work streams assisting passengers with travelrelated queries before and after flight departures. Responsibilities include using airline reservation systems handling voice calls and managing written correspondence in both German and English.
DUTIES:
- Work for a prestigious airline brand on various work streams.
- Assistance to passengers with pre & post flight departure travelrelated queries in customer relations department in German & English languages.
- Work on airline reservations systems & handle voice calls in English & German including written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments.
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and timesensitive call centre environment.
REQUIREMENTS:
- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa preferrable
- Permanent residence permit/ South African ID holders only
- Excellent Computer literacy & technical skills
- Flexibility to work shifts
- Previous customer service experience preferred
While we would really like to respond to every application should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs please note your relocation plans in all applications for jobs and correspondence. Apply here email a Word copy of your CV to jade@datafin and mention the reference number of the job.
Desired Experience & Qualification
Required Experience:
Unclear Seniority
Employment Type
Full-Time
