Retail Store Manager Upper Canada Mall

Who we are

At Rocky we feel our best in nature and we feel our best when we nurture ourselves with nature. Thats why for 25 years weve been students of this glorious Earthformulating everyday essentials that nurture your skin body and hair all crafted with care here in the Canadian Rockies.

Like nature were growing. With 13 stores open in Western Canada were expanding nationwidestarting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke.

Our new stores are designed to bring nature indoors. Crafted from natural materials they guide customers through immersive sensorial experiences anchored by our signature sink unique to each location.

Growing our culturefocused team means finding those who share the belief that we are a part in the greater ecosystem working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky

The position

The Retail Store Manager is responsible for the daytoday operations of their store ensuring that the customer and employee experience is engaging and authentic. Their role includes identifying and executing initiatives to grow revenue customer engagement and employee performance so their location performs to its maximum potential. The store the team and the experiences within reflect the culture and values of Rocky always.

This is a permanent fulltime position working 40 hours per week with a target start date in May.

What youll be doing

• Consistently leading by example: demonstrating personal customer service and selling skills aligned with Rockys service standards and expectations
• Ensure the growth and development of a local customer base by engaging with the community sourcing opportunities to further build brand awareness and generally finding ways to share the good word about Rocky
• Address customer concerns and complaints readily and with intent to exceed whats expected
• Lead and motivate the store team and consistently set the example of demonstration and living by the Rockys core values
• Coach guide and genuinely connect with the team providing consistent and thoughtful feedback
• Ensure overall accuracy of inventory instore as well as ensuring all inventory management processes are completed
• Report quality issues in a timely manner and ensure all products on sales floor meet our brand standards for quality and presentation
• Ensure profitability of the store location through management of all controllable aspects
• Lead the store in all sustainability efforts and initiatives
• Actively lead and coach all team members to drive revenue and performance metrics

Does this sound like you

• A natural leader with a growth mindset who is inspired by our companys purpose and wants to share that with your team and customers
• A minimum of 4 years of experience leading successful retail teams
• A passion for retailwith an entrepreneurial spirit and always looking to developbusiness skills
• A team player and a team coach
• A love for natural products and desire to share your passion with your team and your customers you bring new ideas and enthusiasm to drive sales and lead your team to success
• An ability and passion to have fun laugh and promote kindness
• A fearlessness to give it a go
• A flexible schedule and availability to work evenings weekends and holidays. This position requires availability of 40 hours per week including at least two closing shifts per week and availability onthree weekend days (Friday Saturday and Sunday)

Whats in it for you

• This position pays between $75000 $80000 per year depending on experience with theopportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rockys success The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in culture club organized activities

Application

• Were accepting applications for the Retail Store Manager position until a suitable candidate is found.
• Eligibility: candidates must be legally authorized to work in Canada.