Principal Software Engineer - Ops Cloud Platform
Principal Software Engineer - Ops Cloud Platform
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1 Vacancy
Job Description
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70 of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible awardwinning workplace.
Principal Software Engineer
PagerDuty is seeking a highly experienced Principal Engineer to lead the technical vision and drive architectural design across four highimpact teams in PagerDutys Operations Cloud Platform division. In this role you will partner closely with product management and engineering leadership to define and execute a longrange technical strategy that supports our rapidly evolving SAAS platform. This is an exciting opportunity as you will be a trusted advisor a handson architect and a mentor to engineers across multiple domainsincluding authentication and authorization monetization developer ecosystems and account administrationensuring that our technology scales effectively while maintaining quality and security.
PagerDuty is a flexible hybrid workplace. We embrace and encourage inperson working as an integral part of our culture. Both our employees and external research tells us that colocated collaboration strengthens connections drives innovation and accelerates learning.
This role is expected to come into our San Francisco office 1 day/month so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities:
- Technical Strategy and Architecture:
Define and articulate the longrange technical roadmaps and architecture for our core SaaS platform. Develop prototype and implement complex scalable solutions in collaboration with crossteam leaders across our Authentication and Authorization Monetization and Entitlements the Developer Ecosystem and Public APIs and Account and Admin Experience teams. Evaluate new technologies and design innovative solutions that drive platform evolution over a 35 year horizon. - CrossTeam Leadership and Communication:
Act as a technical leader and consultant across multiple teams breaking down ambiguous problems and translating them into effective engineering solutions. Foster a culture of collaboration by mentoring engineers facilitating technical discussions and ensuring that design decisions are clearly articulated across the teams. - Design Excellence and Code Quality:
Oversee and contribute to the technical design and evolving architecture of critical systems. Ensure that designs meet rigorous standards in coding reliability scalability security and cost efficiency. Provide guidance on technical decisions that align with shortterm project needs and longterm strategic goals. - Consultation and Mentorship:
Serve as a technical resource for highimpact projects and complex problemsolving. Coach and mentor Senior and Staff engineers establishing development standards and fostering a learning environment. - Collaboration with Senior Leadership:
Work closely with Product Managers Engineering Managers and other stakeholders to prioritize engineering initiatives that align with overall business objectives including customer experience cost optimization and operational excellence. Ensure that each teams roadmap is harmonized with the overarching technical vision. - Innovation and Prototyping:
Lead efforts to evaluate emerging technologies and create prototypes that address complex challenges within our platform. Use datadriven approaches to validate architectural ideas and measure their impact on system performance and customer success.
Basic Qualifications:
- Experience:
- At least 12 years of demonstrated handson experience in software engineering architecture and design at leading SaaS companies.
- Proven record of delivering enterprisescale platforms and driving significant technical change across multiple teams or domains.
- Technical Expertise:
- Deep expertise in backend architectures including microservices APIs and cloudnative technologies.
- Proficiency in modern programming languages (e.g. Java Go Python Elixir Ruby or similar) strong foundations in distributed systems security practices and costeffective scaling strategies.
- Architectural Leadership:
- Proven ability to define and communicate a longterm technical roadmap that impacts business strategy.
- Experience leading crossteam architecture discussions building technical prototypes and driving the adoption of best practices across diverse engineering teams.
NicetoHaves
- Prior experience in a SaaS environment with responsibility over highavailability platforms.
- Familiarity with security protocols and patterns such as SSO MFA OAuth2 and audit logging systems.
- Experience working with cloud providers (AWS GCP or Azure) modern DevOps practices Infrastructure as Code and container orchestration (e.g. Kubernetes).
- A strong record of published work in technical forums contributions to open source projects or research innovations.
- Experience with designing authentication & authorization systems scalability management and integration of thirdparty services.
- Excellent communication skills with the ability to translate complex technical concepts to technical and nontechnical stakeholders.
- Demonstrated mentorship and leadership in driving collaboration facilitating design reviews and codifying technical standards.
The base salary range for this position isUSD. This role may also be eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
Hesitant to apply
We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time sign up for job alerts!
Where we work
PagerDuty currently has offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. We offer a hybrid flexible environment. We also provide ample opportunities for connection like team offsites and volunteering events.
How we work
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including countryspecific offerings on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Companywide hack weeks
Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70 of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Workcertified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behindthescenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.
PagerDuty uses the EVerify employment verification program.
Required Experience:
Staff IC
Employment Type
Full Time
