Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Opportunity
This is an opportunity for an Operations Manager to oversee and optimize the administrative operational and leasing functions of a boutique real estate brokerage based in Bushwick Brooklyn. This role requires strong leadership strategic planning and handson management to ensure that all processes run efficiently while maintaining a high level of service for clients tenants landlords and agents. The Operations Manager will lead and support the administrative team ensure compliance with policies and regulations and implement best practices to improve overall office efficiency.
About the Company
Our client is a boutique real estate brokerage based in Brooklyn NY. They specialize in the leasing and marketing of rental properties all over the borough and they are headquartered in Bushwick Brooklyn.
Role and Responsibilities
Leadership & Team Management:
Provide direct oversight and leadership to the administrative team ensuring that daily operations run smoothly and efficiently
Manage and mentor administrative staff including two administrative assistants fostering a culture of accountability and professional growth
Set clear performance expectations conduct regular evaluations and team meetings and provide ongoing training and development opportunities
Act as a key liaison between leadership landlords and administrative staff to ensure seamless communication and workflow
Develop and implement strategies to enhance team productivity and job satisfaction
Operational Oversight & Process Improvement:
Oversee the full leasing process to ensure efficiency accuracy and compliance with the companys policies and NYC leasing regulations
Implement and refine operational workflows to minimize delays reduce errors and improve overall efficiency
Monitor and analyze administrative processes identifying opportunities for automation or system improvements
Enforce company policies and standard operating procedures to maintain consistency in office management and leasing practices
Ensure that internal tools including Airtable CRM systems and document management platforms are effectively utilized
Compliance & Quality Control:
Ensure that all applications and leasing documents are processed accurately and efficiently
Ensure that administrative assistants communicate quickly and efficiently with clients and agents to collect missing application information
Monitor leasing and financial transactions to prevent discrepancies and ensure proper recordkeeping
Conduct regular audits of leases payments and transaction records to maintain accuracy and transparency
Financial & Transaction Oversight:
Collection of lease payments security deposits and other financial transactions
Ensure that all payments are accurately recorded in Airtable and internal financial tracking systems
Agent & Client Relations:
Serve as a primary point of contact for landlords property owners and agents regarding leases leasing processes and administrative matters
Provide timely updates to agents on leasing status approved leases and required next steps
Meet briefly with agents as needed to guide the application and leasing process
Organize and oversee lease signings including inperson and digital and ensure all necessary documentation is provided to relevant parties
Office & Facility Management:
Oversee daily office operations ensuring a wellorganized and efficient work environment
Manage office supply inventory procurement and vendor relations to support seamless administrative functions
Supervise key management and apartment access ensuring tenants receive proper access credentials and that key distribution is welldocumented
Handle troubleshooting and resolution of officerelated issues coordinating with property management as needed.
Qualifications
Exceptional organizational and administrative skills
Prompt response times
Excellent communication skills both written and verbal
Desire to assist others solve problems and facilitate transactions
Be solutions oriented
Strong command of all software including excel and airtable
24 years of real estate experience preferred
Account Management Leasing Management preferred
Compensation
$70000
Hours
MTh 10am6pm F 10am4pm
Required Experience:
IC
Employment Type
Full-Time
