Senior Director Club Membership The Chase Leesburg VA

Were looking for an experienced Membership Director who will be responsible for driving membership growth retention and engagement at the private club. This role involves developing and executing strategic initiatives to attract new members enhancing member satisfaction and fostering a vibrant community within the club. The ideal candidate will have exceptional communication skills a strong sales acumen and the ability to build lasting relationships with current and prospective members.

This individual will reside in the Leesburg VA area. This is a fulltime onsite exempt position that reports to the Area General Manager.

Hotel Burg

At Hotel Burg we believe in creating an atmosphere that feels like a second home and is enriched with the comforts of a country retreat. Discover unparalleled luxury at Hotel Burg from our meticulously designed rooms to our oneofakind roof top experience as well as our one of a kind Private Member Club. Immerse yourself in a style of life well lived.

Who We Are

• Passionate about hospitality and fostering an environment where associates will thrive.
• Culture driven dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
• Unique we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators we are a lifestyle hotel management company that is constantly evolving. We are openminded individuals who embrace change.
• A brandnew hotel with the opportunity to build something from the ground up.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What You Will Be Doing

• Develop and implement strategic membership outreach plans to attract new members.
• Identify and target prospective members through networking outreach and community engagement; attend local events in the area keeping a finger on the pulse as to what is relevant to the clubs target market.
• Conduct tour introductions for potential members and new members highlighting the clubs amenities services and unique offerings.
• Track and report on membership sales and growth metrics to ownership and operations.
• Create and maintain membership acceptance calendar in line with ownerships financial objectives.
• Manage oversight of member intakes and waitlist.
• Update ownership and operations on membership growth strategies and reports based on the current landscape and evolving needs of the club.
• Act as the inhouse expert in the clubs CRM i.e. Peoplevine along with the Membership Coordinator.
  
• Create and execute member retention strategies including personalized engagement plans and feedback mechanisms.
• Train and update FOH staff on membership specifics activations and events.
• Partner with operations to organize and oversee member events social gatherings and activities to foster community and enhance the member experience.
• Serve as the primary point of contact for members addressing inquiries concerns and requests in a timely and professional manner.
• Develop and manage member communication channels including newsletters emails and social media.
• Work with operations to create systems for logging member food & beverage preferences.
• Manage protocol for suspending and revoking memberships.
• Work closely with other department heads (e.g. F&B Events Marketing) to ensure a seamless member experience.
• Oversee Membership Coordinator on all administrative matters.
• Provide leadership and support to membership staff including recruitment training and performance management.
• Collaborate with owners and operations to align membership goals with the clubs overall mission and vision.
• Develop and manage the membership departments budget ensuring financial targets are met or exceeded; working closely with finance team to ensure CRM reports accurately reflect membership financial data
• Monitor and report on membership revenue dues and fees making recommendations for pricing strategies and adjustments as needed.
• Handle membership billing renewals and cancellations ensuring accuracy and timeliness.
• Track and present data on membership demographics and develop strategies to achieve a wellbalanced member mix.
• Work with in house counsel on any necessary changes for amendments to Membership Terms Conditions and/or House Rules .

What Were Looking For

• Minimum of 5 years of experience in membership sales or management preferably within a private club luxury resort or hospitality setting.
• Proven track record of achieving membership or sales growth and retention goals.
  
• Strong sales and marketing acumen with a customerfocused approach.
• Exceptional interpersonal and communication skills both written and verbal.
• Ability to build and maintain relationships with highnetworth individuals.
• Leadership and team management experience.
• Proficiency in CRM systems membership management software and Microsoft Office Suite.
• Ability to work flexible hours including evenings and weekends as required by club events and member needs.

Whats In It for You

• Competitive compensation package and incentive plan.
• Generous health dental and vision insurance plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching feedback and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities when you grow we grow!

NonNegotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

The position may require moving greater than 50 of the time.

Required Experience:

Exec