Benefits Coordinator I
Benefits Coordinator I
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
This position is located onsite at the Corporate Headquarters located in Kenosha WI.
Who We Are:
People know Snapon for the quality of our products but we know that it is the passion and character of our people that makes our company a global leader. With our diverse talents and deep pride in the Snapon family of brands we drive innovation and create value. We work hard together. We grow together. We are one Snapon team.
Opportunity:
The Benefits Coordinator supports the Benefits Center through daily communication with associates regarding benefit questions as well as researching benefit eligibility and coverage issues. The Benefits Center is the primary contact point for HR employees retirees and vendors. The Benefits Coordinator must facilitate the resolution of issues in a timely manner and provide compassionate hightouch service to 5700 associates and 2000 retirees. The shift for this position is 9:30am6:00pm MondayFriday with occasional overtime and is an inperson position.
Responsibilities
- Become a subject matter expert regarding associate and retiree Health and Welfare Benefit Plans
- Assist in identifying root causes and work to drive resolution through upfront education and development of engaging selfservice tools
- Work closely with the manager and more experienced peers to develop a knowledge base in order to solve problems
- Collaborate with Human Resources HRIS and Payroll teams on associates benefit retirement and leave of absence related questions and issues
- Investigate and document issue resolution
- Regularly carry out audits and review weekly reports to ensure that data is consistent and accurate between payroll and benefits providers
- Interact with associates via telephone email and inperson to resolve benefits related issues
- Keep abreast of changes to benefits and retirement plans
- Resolve billing and claim issues contacting outside resources as needed
- Maintain evergreen training materials that reflect current benefits policies and procedures
- Drive towards achievement of personal development plan with the support of the manager
- Deliver benefits presentations during orientation meetings and administer the enrollment process for new and existing associates
- Assist in leading Benefits outreach activities including traveling to other company locations to host associate meetings and focus groups
Qualifications
- High school diploma required; associates or bachelors degree in business human resources or a related field is preferred
- 13 years of work experience in providing passionate customer service
- Ability to be flexible in daily activities change priorities and coordinate multiple tasks
- Proficient in the use of Microsoft Word Excel and PowerPoint
- Excellent listening and communication skills able to modify communication style to match the appropriate audience. Requires strong understanding of the impact of a message on the organization and the customer
- Able to write with clarity and precision
- Must be proficient in verbal and written communication
- Possess a strong sense of urgency and complete tasks and followthrough to full resolution when researching and responding to issues
- Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations
- Ability to work as an integral part of a team fostering teamwork and cultivating relationships as well as work independently or with minimal supervision
Required Experience:
IC
Employment Type
Full-Time
