Wellness Center Services Specialist

JOB OBJECTIVE

Under the general direction of the Nurse Manager the Wellness Center Services Specialist is responsible for staffing the Wellness Center front desk to ensure that all guests are greeted and assisted. Provides clerical and administrative support. Supports efficient operations of the Wellness Center. Be a compassionate detailoriented individual to assist clinical staff in providing high quality Wellness Center and Therapy services. Ensuring appropriate communication between providers and working together with all members of the community to uphold and further the mission vision principles and values of Saint Johns.

QUALIFICATIONS KNOWLEDGE SKILLS ABILITIES

Qualifications:

1. Must be at least 18 years old and have a High School Diploma or GED.
2. Work experience in a medical clinic setting is preferred.
3. Possesses a valid drivers license.

1. Must be able to read speak and write English.

Knowledge:

1. Must demonstrate the ability to comprehend and follow established policies and procedures

Skills:

1. Possesses proficient computer skills with the use of Microsoft Office including Word and Excel with proficiency in data entry.

1. Must be able to communicate verbally and in writing with residents families the public and other members of the organization.
2. Able to document observations in writing.

Abilities:

1. Demonstrates dependability and reliability in adhering to an established work schedule. Able to work flexible hours to meet scheduling requirements.
2. Demonstrates performance efficiency in managing workload with ability to meet established deadlines. Able to adapt to changing organizational needs.
3. Exhibits a warm cheerful caring manner when interacting with residents families coworkers and other guests at Saint Johns.

1. Must be professional in actions dress appropriate to the position have excellent customer service skills and desire to work with and serve older adults.

1. Able to multitask and work independently while performing various duties without close supervision.
2. Is selfdirected and can independently problemsolve situations that may arise to the satisfaction of the resident family and other guests of Saint Johns.

ESSENTIAL FUNCTIONS DUTIES AND ACCOUNTABILITIES:

1. Serves as receptionist for the Wellness Center and Therapies. Provides excellent customer service by promptly answering and screening all calls to the department. Responds to all calls promptly no later than one business day.
2. Performs clerical duties that include but are not limited to: printing organizing documents filing faxing mailing scanning and answering department phone maintaining schedules maintaining logs/databases.
3. Provides as back up for the Health Services Coordinator.
4. Provides clerical and administrative support to nursing and therapy leadership.
5. Maintains MD Podiatry Dentistry Audiology and other schedules. Makes reminder calls checkins and ongoing scheduling.
6. Maintains office supplies (printer paper toner folders sticky notes etc.
7. Clean and organize exam rooms therapy gym and treatment room equipment and areas including maintaining laundry and clean linens in therapy gym hydrocollator refrigerator stove and therapy modalities
8. Prepare durable medical equipment when needed including setting up canes walkers wheelchairs braces and other therapy equipment

1. Assures that all resident/client rights are maintained at all times. Reports any violations or suspected deviations immediately according to Saint Johns policy.
2. Maintains confidentiality of all departmental and organizational information.
3. Knows and follows existing lines of communication and authority.

1. Utilizes critical thinking to solve problems and make decisions.

Professionalism

1. Maintains the confidentiality of proprietary business financial health personal or other information concerning residents employees consultants prospects and operations and where appropriate complies with the Health Insurance Portability and Accountability Act (HIPAA) as well as corporate and departmental standards.
2. Assures that all resident rights are maintained. Report any violations of suspected deviations according to Saint Johns policy. Assist in the investigation of allegations of abuse and misappropriation of residents property according to State and Federal regulations.
3. Works cooperatively with residents clients families volunteers visitors and all levels of staff throughout the organization.
4. Maintains a neat and clean work area at all times.

Required Experience:

Unclear Seniority