Automotive Upgrade Specialist
Automotive Upgrade Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun Richmond Times Dispatch and Washington Post Top WorkplacesAward!!!
Sheehy Auto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands with over 30 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!
Sheehy Toyota of Staffordis looking for anUpgrade Specialistto join our Used Vehicle Acquisition Team.As the Upgrade Specialist you will manage vehicle acquisitions and customer upgrades while delivering exceptional service in the service lane. In this role youll interact with both sales and service customers leveraging our data mining system to identify lead opportunities and collaborating with sales managers to meet profit and sales goals and ensure customer satisfaction. With a proven track record of success you will help achieve targets in a fun engaging environment focused on building customer loyalty. You will offer every service drive customer an option for selling or trading their vehicle and assist in facilitating a smooth transition to our sales departments. To be successful in this role you should have sales experience and exceptional customer service skills. Additionally any prior business development experience would be an asset.
Responsibilities
- Utilize existing customer base with data mining tools to identify opportunities for vehicle upgrades
- Work with the Used Car Manager to identify current vehicle needs
- Meet and greet customers in the service drive to present Cash Offers for their vehicles
- Use strong decisionmaking and active listening skills to think progressively about customer needs and service
- Educate customers on the options available through Vehicle Exchange
- Upload vehicles and customer information into our appraisal software and assist the used car manager with pricing appraisals
- Be a liaison to customers while their car is being serviced
- Follow up with each opportunity for future considerations
- Demonstrating knowledge and enthusiasm for vehicles and services
- Deliver vehicles to customers while confirming customers understanding of vehicle features to build customer relationships and dealership loyalty
- Meet with the management team regarding objectives planned activities reviews and analysis
- Be outgoing friendly energetic and professional with excellent customer service attentiveness and followup skills
Requirements
- Sales floor experience or experience in customer service roles such as automotive retail or a call center setting etc. is preferred
- Ability to learn data mining tools and software (eLeads experience a plus!
- Excellent verbal and written communication skills
- Outgoing personality with expertise in developing relationships
- Ability to understand timeliness and organization and the ability to accept coaching
- Driven competitive and willing to work in a team environment
- Must be authorized to work in the USA with a valid clean and nonsuspended drivers license
- Able to pass a preemployment background screening Motor Vehicle Record check and drug screen
We dont take a onesizefitsall approach when it comes to our employeesBenefits. Our programs are designed to improve your life at work and at home.
Benefits
- Health Vision and Dental Insurance
- Start earning PTO on your 1st day of employment
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) andprofit sharing
Our company maintains a strong policy of equal employment opportunities for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
