Restaurant Supervisor

Restaurant Supervisor Houlihans Restaurant & Bar

JOB SUMMARY

Plan and manage all aspects of front and back of house operations of the Food and Beverage divisions to achieve customer (guest associates corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Responsible for Banquet Department and all F&B Outlets

EXPERIENCE/SKILLS

4 years experience in a related position. Franchise Restaurant experience preferred.

High School Diploma or equivalent required associate degree or higher degree preferred.

Experience with Micros preferred.

Strong leadership skills (someone who can guide and manage current workers).

JOB DESCRIPTION

Proficient with POS system. Computer literacy and financial management a must.

Direct day to day operations for all restaurant outlets room service culinary stewarding beverage banquet and purchasing operations.
Able to handle cash and credit transactions.
Able to effectively deal with internal and external customers some of whom will require high level of patience tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Market the Food and Beverage outlets; develop and manage the implementation of menus package deals promotions displays decorations and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
Able to observe and detect signs of emergency situations. Able to remain calm and alert during emergency situations and/or heavy hotel activity serving as a role model for clerks and other associates.
Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations including but not limited to the following statues and their comparable state and local laws.
Able to establish and maintain effective working relationships with associates and customers.
Operate department pursuant to OSHA requirements and guidelines.
Act as Manager on Duty per schedule.
Able to make sound business decisions and take action quickly based on previous experience and good judgment.
Knowledge of hotel operations including marketing plans security and safety programs personnel and labor relations preparation of business plans repairs maintenance budget forecasting quality assurance programs hospitality law and longrange planning.
Command of the English language both written and verbal.
Ensure efficient guest registration checkout guest service and telephone service while ensuring all brand standards are being applied.
Implement and manage safety and sanitary regulations all federal state franchise and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
Manage the maintenance/sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets comply with regulations and ensure quality service.
Monitor and maintain the front office Record changes to banquet event orders.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Interview hire train develop resolve problems provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Develop implement and manage the departments business/marketing plan and budget; continually analyze forecast monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints operational issues business flow and associate performance to ensure high levels of customer satisfaction and quality.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis.
Perform any other jobrelated duties as assigned.

PHYSICAL DEMANDS
Some lifting may be required. This position may require 75 or more of time on their feet.

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition attendance at all scheduled training sessions and meetings is required.

Benefits:

• Competitive salary
• Health dental and vision insurance
• Paid time off
• Employee discounts
• Opportunities for professional development and career growth