Volunteer Manager
Volunteer Manager
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Job Description
Job Details
POSITION: Volunteer Manager
DEPARTMENT: Marketing / Front of House
CLASSIFICATION: FullTime/ Hourly / Non Exempt
SUPERVISOR: Senior Manager Front of House
OVERVIEW
Founded in 1947 by Nina Vance the Alley Theatre is a pioneer of regional theatre and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway OffBroadway major European Festivals and to 40 American cities. Unique among regional theatres the Alley is committed to maintaining a Resident Acting Company and providing them with work yearround. Nationally recognized directors actors playwrights and designers from across the country have regularly joined the Resident Acting Company.
Rob Melrose Artistic Director at the Alley took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alleys artistic excellence keeping longtime Alley Theatre devotees eager to return each season and creating productions and cultivating new audiences.
Rob Melrose Managing Director Dean Gladden and the Alleys leadership team are committed to fostering an environment where everyone is encouraged to bring their authentic selves.
JOB STATEMENT
The Volunteer Manager is responsible for all volunteer correspondence including scheduling and communicating with ushers on a daily basis; taking an active role in the volunteer recruitment process. Facilitating the volunteer relationship to create and supervise training sessions with ushers while regularly reviewing and updating these processes. The Volunteer Manager will also be onsite to function as the Manager on Duty during performances to provide a highquality experience for audiences. Additional performance driven duties may be assigned as necessary.
JOB DUTIES
ACCOUNTABILITIES
Usher Coordinator
- Creates and maintains volunteer usher schedules. Ensuring each performance is appropriately equipped with enough volunteers to support the audience.
- Creates targeted communications to promote the program emphasizing diversity and inclusion in the volunteer corps.
- Lead formal training sessions for volunteers. Update training materials and perform training as needed including any showspecific changes.
- Consistently evaluate volunteer program procedures norms and appreciation practices.
- Maintain Tessitura database of volunteers including attended late and missed shifts. Promptly communicating with ushers who have missed shifts or who are inactive.
- Generates reports from Tessitura database to update usher website.
- Maintains relationships with corporate and group volunteers.
- Maintains volunteer usher hotline daily for messages.
Performance Manager on Duty
- Provides care of and assists patrons during shows.
- Serves as patron advocate with Housekeeping EngineeringandSecurity
- Acts as Manager on Duty for shows must be able to make rapid decisions and be an active problemsolver.
- Prepare Incident Reports and follow up documentation.
- Creates Customer Service Inquiries (CSIs) in patron accounts to accurately track customer data.
- Keeps Senior Manager Front of House apprised of developments in customer service on a daily basis.
REQUIREMENTS (SKILLS and KNOWLEDGE):
- Communication detailoriented innovation critical thinking strategic planning team building
- Minimum two years experience in customer service; preferably in an arts environment
- A genuine interest in theatre and in working with the public.
- Strong diplomacy interpersonal and teamwork skills
- A proactive approach to problemsolving with strong decisionmaking skills
- Detailoriented able to prioritize efficiently and multitask.
- Ability to be selfdirected and take initiative.
- Demonstrated ability to appropriately manage confidential information.
- Dexterity in MSOffice and familiarity with Tessitura software a plus
- Experience in successfully meeting deadlines under pressure.
- Ability to communicate concisely and professionally both verbally and in written forms.
- Ability to work a flexible schedulefocusing onevening and weekendperformance schedules.
- Professional dress during performance shifts
- Maintain Red Cross Certification (CPR/ AED/ First Aid)
- Understanding of (or a commitment to learning about) historical and institutional racism in the American theatre.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to perform physical labor heavy lifting up to 35 lbs. (incl. moving furniture lifting boxes etc.
- Prolonged periods of standing and walking stairs
- Must be comfortable working in a fastpaced environment where directions and priorities can change rapidly.
- Typical hours are during the afternoon and evenings; this position requires flexibility to be available for weekend and holidays work hours as needed.
BENEFITS & PERKS
- Medical dental and vision insurance
- Paid vacation floating holiday and sick time
- 401(k) with matching FSA HRA (Alley paid deductible)
- Free and discounted tickets to Alley Theatre performances
- BiWeekly $4 Discounted Parking.
- Discounted gym membership
- Employee wellness program & EAP
- Houston TX is one of the most affordable cities in the nation with no state or city income tax.
TO APPLY
Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at.
The Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex national origin age disability sexual orientation gender identity veteran status or any other characteristic protected by applicable local state or federal law. We encourage people of all backgrounds to apply.
Required Experience:
Manager
Employment Type
Full-Time
