Counter Manager - Liberty London
Counter Manager - Liberty London
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Job Description
About Westman Atelier
A new standard of clean luxury. Founded by worldrenowned editorial makeup artist Gucci Westman Westman Atelier is a curated edit of skinloving performancefirst makeup that is always effortless never overdone. A mother makeup artist and champion of holistic living Gucci believes passionately that luxury efficacy and clean can be synonymous with exceptional makeup.
- A skincare approach to high performance makeup formulated with clean ingredients and nocompromise integrity
- Balancing perfect shades and buttery textures that melt into the skin with plantbased actives and cuttingedge science
About Our Founder
Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist contributing to publications like Vogue and Harpers Bazaar. Gucci is known for creating dewy supernaturally glowy looks and her highly coveted secondskin approach to makeup resulting in naturally beautiful radiantly amplified skin.
Position Summary
Provide excellent product knowledge and sales and customer service skills to meet and exceed the brands service and sales goals. Have an entrepreneurial flexible spirit a passion for clean and sustainable beauty and are a true ambassador for Westman Atelier both in relation to the customer and to the store management.
Responsibilities:
- Achieve required retail sales targets as communicated by the line manager.
- Closely monitor business and analyze results to recognize areas of opportunity and growth.
- Demonstrate excellent product knowledge and the ability to communicate this to the customer.
- Use your exceptional people and conversational skills to stop and engage customers and introduce them to Westman Atelier.
- Link sell to help grow Items Per Transaction and Average Basket Value.
- Keep up to date with competitor activities and missed opportunities communicating these to the line manager and proactively create strategies in collaboration with the line manager to create a continuous growth of the brand.
- Drive animation and events on counter.
- Deliver excellence in of the Westman Atelier service standards.
- Showcase excellent makeup skills fitting with the unique Westman Atelier product application.
- Showcase excellent product knowledge.
- Ensure all educational information is used and initiatives are correctly implemented and followed up.
- Attend and actively participate in training meetings virtual or atcounter as provided by the Sales and Education Team.
- Actively participate in and complete online learning
- Present oneself within the standard of personal grooming guidelines as specified by Westman Atelier.
- Maintain high standards of timekeeping on the counter.
- Adhering to the Westman Atelier standards Policies and Procedures
- Ensure the counter maintains excellent VM standards and is regularly cleaned and restocked.
- Communicate regularly and effectively with instore staff and personal keeping them informed as well as being updated on all actions/events.
- Build a close relationship and work partnership with the instore category managers and to provide trends insights and critical business information.
- Work effectively with store personnel store management and corporate sales and education teams.
- Oversee and record regular stock overviews and OOS to ensure best sellers are regularly replenished. Recording and reporting all OOS to the manager and help follow up to ensure timely and regular replenishments are made.
- Ensure the following is regularly communicated to the line manager:
- Weekly sales reports
- Monthly sales reports and overview
- Store updates and Events
- Regular feedback on the overall store performance and instore environment
- 12 years of beauty/skin care sales experience; degree or certification in similar capacity a plus
- Demonstrated success handling customer matters in a fastpaced environment
- A high level of ownership accountability and initiative
- Exceptional organizational skills and attention to detail
- Ability to work a flexible schedule based on business needs
Required Experience:
Manager
Employment Type
Full-Time
