Sales Operations Manager- Hampton Inn Waterbury CT
Sales Operations Manager- Hampton Inn Waterbury CT
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Job Description
Job Title: Sales & Operations Manager
Location: Hampton Inn Webster NY
Reports To: General Manager
Job Summary:
The Sales & Operations Manager is responsible for driving revenue through sales efforts while overseeing daily hotel operations to ensure exceptional guest experiences. This role requires a dynamic leader who can balance proactive sales initiatives with efficient operational management ensuring the hotel meets its financial and service goals.
Key Responsibilities:
Sales & Revenue Generation:
- Develop and implement strategic sales plans and be the Liaison between Brand Sales and Hotel
- Participate in RevMAX to achieve revenue goals.
- Identify and pursue new business opportunities in corporate group and leisure markets.
- Maintain strong relationships with key accounts travel agents and local businesses.
- Conduct site visits sales calls and networking events to promote the hotel.
- Monitor market trends and competitor activity to adjust sales strategies accordingly.
- Manage social media and online marketing efforts to enhance hotel visibility.
Operations Management:
- Assist in overseeing front desk housekeeping and maintenance departments to ensure smooth daily operations.
- Support the General Manager in staffing training and performance management of hotel employees.
- Ensure adherence to brand standards and hotel policies to achieve Green Zone Brand Status.
- Handle guest inquiries complaints and feedback to enhance guest satisfaction.
- Monitor inventory ordering supplies as needed to maintain operational efficiency.
Qualifications & Requirements:
- Bachelors degree in Hospitality Management Business Administration or related field preferred.
- Minimum of 23 years of experience in hotel sales and/or operations.
- Strong leadership and communication skills with the ability to motivate teams.
- Experience required with HGI hotel systems (PEP Grow R&I etc.
- Ability to work flexible hours including evenings weekends and holidays as needed.
- Goaloriented with a proven track record of achieving revenue and operational targets.
Benefits:
- Competitive salary with performancebased incentives.
- Health dental and vision insurance options.
- 401(k) retirement plan
- Paid time off and hotel employee discounts across the Brand and BlueSky Hospitality Solutions Portfolio of Hotels.
- Opportunities for career growth and professional development.
Required Experience:
Manager
Employment Type
Full-Time
