Greenhouse Gases Customer Support
Greenhouse Gases Customer Support
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Job Description
We are seeking a candidate who is keen on working and communicating with customers and open to learning about marine CO2 reporting regulations and digital methods of verifying CO2 emissions. In this role you will have a direct impact on reducing carbon emissions and contributing to a greener future by participating in significant projects.
Responsibilities
Communicationrelated:
- Assist customers in finding solutions and become a trusted advisor by fostering longterm relationships.
- Communicate promptly and professionally via email and ticketing tools.
- Take charge of creating and updating communication materials like guidelines client support docs FAQs internal manuals process flows and mass communications.
- Promote and apply communication principles across the team.
Technicalrelated:
- Ensure that data reported by clients meets established quality standards.
- Review and verify technical documentation for various types of vessels.
- Work closely with the internal production team to understand regulations processes systems and verification tools.
Responsibilities
Working at DNV gives you a wide range of benefits which are strongly aligned with our values created with care for our employees worklife balance and enable them to dare to develop in their chosen fields.
Find some of them:
- Hybrid workplace model 3 days in the office 2 days from home additional package of occasional home office days).
- A wide portfolio of selflearning trainings on Coursera platform.
- Personal growth opportunities focusing on employee competences.
- Medical package (Medicover) and life insurance mental health helpline grant for glasses.
- Pension Scheme (PPE) and Profit Share.
- 33 days of sick leave fully paid by the employer.
- We offer yearly salary review.
- Multisport card or sports allowance (Worksmile platform).
- Education support by subsidizing language lessons.
- Events and celebrations (ex. lunch cards social events Christmas and anniversary vouchers wedding gifts).
- Sport music and charity activities withing the internal community CONNECT Gdynia.
- Emphasis on Scandinavian working style focusing on trust and empowerment.
- Access to holiday cabins in Norway.
Qualifications
To maximize your chances you need:
- A Bachelors or Masters degree in fields like naval architecture mechanical engineering nautical studies environmental technologies or data analytics.
- Strong proficiency in English (both written and verbal) as its our official communication language.
- Experience in writing and editing materials for both internal and external communication is a plus.
- Great attention to detail and a solutionoriented mindset to provide accurate and quick solutions to our customers.
- Previous experience in a helpdesk role or as 1st line support is an advantage.
Nice to have:
- Knowledge of Greenhouse Gases and MARPOL Annex VI.
- Familiarity with ship systems both operational and technical.
- Working knowledge of MS Office tools (we offer extensive training if needed)..
To apply for this position please follow these steps:
Prepare your CV in English
Click on the Apply button and fill out the online application form. If applying from an external job portal make sure youre redirected to ourcareer portaland apply from there.
Attach your CV to the application form and submit it as soon youre ready.
We will review all applications and reach out to selected candidates for a brief chat with our recruiter. If the feedback is positive we will then arrange an interview with the hiring manager and the team.
If you have any questions about the application process or the position please contact the recruiter Maja Ivankovi at .
Employment Type
Full-Time
