Client Admin Support
Client Admin Support
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Job Description
Kick Start Your Customer Service Career with Aviva
Customer Service Expert Starting salary between (depending on hours location skills and experience)
Our standard fulltime contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to 31200.
Allocated shift pattern between 08:00 18:00 Monday Friday
We are looking for customer service and/or administration candidates to support with client and customer requests within our Wealth Teams.
In this role you will ensure a highquality service is always given to our customers providing an excellent standard of general admin and service support. As Client Administration Support you must be flexible in your approach and able to prioritise tasks with ease. This is a fastpaced role with fantastic opportunities for growth and development.
A bit about the job:
- Provide an excellent standard of customer service to all external and internal customers
- Take personal ownership and responsibility for resolving enquiries from customers and Financial Advisers this may involve handling complaints
- Effectively communicate with internal and external customers by telephone email or in writing
- Help review develop and change to work practices to give a great customer experience
- Aviva works flexibly; you can be based at our Sheffield office and will spend time working at home.
Skills and experience were looking for:
- Previous experience in an administrative and/or customer service/financial services role.
- Ability to organise and prioritise workload whilst remaining flexible.
- Excellent communication and numerical skills.
- IT literate.
Please note this job role is not sponsorable under the Home Office points based system.
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between 24200 and 27300 (depending on location skills experience and qualifications) Our standard fulltime contracts are for 35 hours per week (with options for part time working); we also offer a 40hour contract which has an enhanced salary of up to 31200
- Bonus opportunity 6 of annual salary Actual amount depends on your performance and Avivas.
- Generous pension scheme Aviva will contribute up to 14 depending on what you put in.
- 25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
- Make your money go further Up to 40 discount on Aviva products and other retailer discounts
- Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you including sustainability options such as cycle to work
- Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50 of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please contactEmployment Type
Full Time
