Claims Coordinator
Claims Coordinator
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Responsive recruiter
Position Overview
As the hub of all claims the coordinator is responsible for speaking with the customer ongoing customer follow up handling service complaints logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation estimates and procedures are followed according to required program guidelines.
A successful Coordinator will possess tenacity and thrives in a fastpaced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.
Job Responsibilities
- Understanding of the claims flow process Water Mitigation Reconstruction Contents and other Environmental work
- Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
- Daily review of compliance tasks and all job tasks are completed on time
- Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
- Ensure that uploading photos and other documents are appropriately described titled and uploaded in real time as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
- Creates and or assists with job estimate reviews final estimate to ensure estimate is complete per company standards
- Manages Customer Service issues and complaints documenting actions and resolution
- Understanding of all company cycle times and SLAs required for each job and phase
- Client Care Calls ensure constant often daily communication with the customer may communicate with adjuster
- Ensure daily notes are entered in all jobs contacting relevant participants and escalating to the department manager as required
- May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
The salary for this position is $1216 per hour based on experience.
Job Requirements
- High school diploma/GED required
- Exceptional Customer Service skills
- Personal time management and organizational skills
- Strong verbal and written communication skills
- Dependable and adaptable to operate within a fastpaced work environment
- Strong problemsolving skills
- Proficient at using Microsoft Office Outlook CRM software
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 20 pounds occasionally by lifting carrying pushing pulling or otherwise repositioning objects.
- Sitting for long periods of time while using office equipment such as computers phones etc.
- Fingering and Repetitive motions; such as movement of wrists hands and fingers while picking pinching and typing during your normal working environment.
- Express or exchange ideas with others quickly accurately and receive and act on detailed information.
- Close visual acuity to perform detailoriented activities at distances close to the eyes such as preparing and analyzing data viewing computer screen and expansive reading.
- Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. The Company reserves the right to modify this description in the future with or without notice to the employee. This Job Description does not create an employment contract implied or otherwise and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Compensation: $12.00 $16.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Built on a foundation of great brands and employees with a passion for service our vision is to be the leading provider of essential services through empowered people worldclass customer service and convenient access. By joining ServiceMaster youll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to The ServiceMaster Company LLC.
Required Experience:
IC
Employment Type
Full-Time
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