Clinical Applications Consultant - Hemostasis
Clinical Applications Consultant - Hemostasis
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Position Summary:
Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations validations/verification and training on Werfen analyzers. Provide ongoing clinical support customer education and consult with customers regarding matters of regulatory requirements and compliance.
Amazing Total Rewards for our Clinical Applicants Consultants!
- Generous Base Salary Incentive Compensation
- Company Vehicle with Personal Use Allowance
- Phone & Internet Reimbursement
- 8 401k Match (dollar for dollar!
- Comprehensive Health Care Benefits
- Company paid Life Insurance
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Talk to your recruiter for full offerings!
Responsibilities
Key Accountabilities:
- Performs Werfen instrument installations validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument golive process with internal and customer stakeholders
- Within their assigned territory installed base responsible for ensuring total customer satisfaction and base maintenance
- Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
- Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
- Achieves/maintains a comprehensive knowledge of regulatory requirements
- Responsible for knowledge and competency regarding Data Management Systems (including presales and postsales support activity)
- Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and postsales support
- Performs product demonstrations.
- Participates in seminars workshops and convention exhibit activities as requested by Management
- Develops/ maintains an account list and calls on each according to required frequencies
- Maintains aspects of Werfen Customer Databases and Property Accountability Documents
- Manages and controls personal travel and expense budget
- Prepares forecasts and other monthly reports as required by management
- Responsible for complying with all regulatory (including ISO) mandated policies procedures and work
Secondary Functions:
- To be determined as needed by management
Budget Managed (if applicable)
- Personal T&E Budget
Internal Networking/Key Relationships
To be determined based on department needs to include interactions such as:
- North America Commercial Operations
- Customer Service
- Technical Support Group
Skills & Capabilities:
The ideal candidate for this position will exhibit the following skills and capabilities:
- Efficiently works under pressure to meet deadlines.
- Proven technical proficiency and knowledge
- Strong planning and organizational skills
- Project management skills/experience desirable
- Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
- Demonstrated problem solving skills
- Collaboration capable of executing in a team environment.
- Ability to present complex technical concepts for varying levels of customer staff including physicians
Qualifications
Minimum Knowledge & Experience Required for the Position:
Education:
- Associates degree in Medical Technology (preferred) Respiratory Therapy Nursing or related scientific discipline required. Bachelors degree preferred
Experience:
- Minimum of 23 years work experience in a lab or clinical setting
Additional Skills/Knowledge:
- Strong computer skills (Word Excel and PowerPoint)
- Language: Fluency in English Required
International Mobility:
- Required: No
Travel Requirements:
- Approximately 80 of time
Required Experience:
Contract
Employment Type
Full-Time
