BDC Receptionist
BDC Receptionist
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Job Description
Position: BDC Receptionist
Employment: Fulltime hourly
Location: Phoenix AZ
Start Date: ASAP
About Us:
Courtesy Automotive Group is a familyowned and operated business since 1955. At Courtesy we are more than just a dealership we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency customer satisfaction and fostering a positive environment for both our team members and clients.
Job Summary:
We are seeking an organized and customerfocused BDC Receptionist to join our team at Courtesy Chevrolet As the first point of contact for our customers you will play a crucial role in creating a positive and welcoming experience. This position supports the dealerships Business Development Center (BDC) by handling inbound and outbound communications scheduling appointments and ensuring seamless customer service.
At Courtesy we see this role as a stepping stone to growth within our organization. With hard work and dedication this position offers the opportunity for advancement to a BDC Agent where youll play a more integral role in sales and service operations.
Key Responsibilities:
- Answer incoming phone calls and emails promptly and professionally directing inquiries to the appropriate department.
- Manage appointment updates for service departments to ensure efficiency and maximize customer satisfaction.
- Conduct outbound followup calls assist service advisors in relaying information to customers and follow up on missed appointments.
- Maintain accurate customer records in the dealerships CRM system.
- Provide information to customers regarding dealership services promotions and events.
- Collaborate with service managers and service teams to support customer needs and optimize operations.
- Perform general administrative tasks such as filing data entry and maintaining an organized front desk area.
Qualifications:
- High school diploma or equivalent required.
- Previous receptionist or customer service experience preferably in an automotive setting is a plus.
- Strong communication skills (verbal and written) and a customeroriented attitude.
- Proficiency in using CRM software and Microsoft Office Suite (Word Excel Outlook).
- Ability to multitask and prioritize in a fastpaced environment.
- Professional appearance and demeanor.
- Bilingual skills (Spanish/English) are a plus but not required.
What We Offer:
- Competitive compensation.
- PTO and sick time.
- Employee discounts.
- Comprehensive benefits such as health dental and vision insurance.
- Companysponsored life insurance.
- 401(k) retirement savings plan.
- Opportunities for career growth and advancement.
- Valuesdriven culture built on professionalism integrity and a fun family atmosphere.
Apply With Us:
If you are ready for a rewarding career and opportunities for career growth and advancement then consider joining the Courtesy Automotive Group family. Be a part of a winning team and outstanding culture apply with us today.
Courtesy Automotive Group is an equal opportunity employer and maintains a drug and alcoholfree workplace. We are committed to fostering an inclusive workplace where all individuals are valued respected and provided with equal growth opportunities regardless of race color religion gender sexual orientation gender identity national origin age disability or veteran status.
Employment Type
Full-Time
