Customer Education Lead
Customer Education Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Location: Bay Area
Vori is seeking a proactive and highly skilled Customer Education Lead to educate and empower our customers as they adopt the Vori system. Youll be responsible for delivering engaging training sessions both remotely and in person while continuously refining our training materials documentation and processes. This role is ideal for someone who thrives in a fastpaced highgrowth environment quickly gains product mastery and has a passion for helping others succeed.
What Youll Do
Customer Training & Enablement: Lead training sessions for new customers ensuring they feel confident using the Vori platform from day one.
Training Content & Documentation: Improve maintain and update training materials user guides and best practices as the product evolves.
Product Collaboration & QA: Work closely with Product to test new features provide feedback and develop clear customerfacing documentation.
CrossTeam Coordination: Partner with Marketing on feature releases and ensure internal teams are aligned on new product updates.
Trainer Development: Keep parttime trainers up to speed on product changes best practices and new training methodologies.
Adaptable Teaching Methods: Tailor training to different learning styles ensuring that all usersregardless of technical abilitycan succeed.
CustomerFocused Approach: Deliver trainings with patience empathy and a strong ability to simplify complex concepts.
What Were Looking For
3 years in customer training teaching implementation instructional design or a similar role.
Strong written and verbal communication skills clear concise and engaging.
Ability to teach diverse audiences effectively adapting to various learning styles and understands how people think.
Quick learner with product mastery curious and asks thoughtful questions.
Strong emotional intelligence (EQ) and customerfacing bedside manner.
Detailoriented and processdriven with a strong sense of ownership and accountability.
Comfortable working in a fastpaced startup environment excited to build from the ground up and have a real impact.
Coachable and open to feedback with a continuous improvement mindset.
Familiarity with grocery industry operations and workflows.
Open to travel to customer locations across the Bay Area and around the US
What we offer:
Opportunity to work with a worldclass diverse team
Competitive salary & equity with early exercise options.
Hybrid work model (weekly inoffice SF meetup).
Home office stipend personal financial advisor.
Unlimited PTO (minimum 21 days off) & generous parental leave.
Health dental and vision insurance.
Team events and retreats.
If youre passionate about teaching thrive in a dynamic environment and want to help shape the future of grocery technology wed love to hear from you!
Employment Type
Full-Time
