Fulfillment Coordinator Americas
Fulfillment Coordinator Americas
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Job Description
At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team youll collaborate with people of all styles skill sets and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.
This role is a hybrid position.
This position is considered hybrid allowing for a combination of remote work and inoffice collaboration. Qualified applicants must live within commuting distance of our Santa Barbara CA or Boston MA office location to be in office 23 times per week.
#LIHybrid
This is a 12 month contract role.
The ideal candidate will be a critical thinker with the ability to manage multiple tasks while collaborating across crossfunctional teams. You will provide excellent customer service troubleshoot fulfillment issues and contribute to the continuous improvement of our processes.
What Youll Do:
Provide endtoend customer support to B2B customers via phone and email addressing inquiries related to orders shipping and delivery status.
Troubleshoot and resolve issues such as delayed or damaged shipments and provide accurate updates on ETAs.
Manage and maintain accurate data within ERP and commerce platforms to ensure proper inventory management and order processing.
Partner closely with Sales Logistics and Finance teams to ensure a seamless customer experience.
Identify and recommend process improvements to enhance operational efficiency and service quality.
What Youll Need:
Basic Qualifications:
13 years of experience in Sales Operations Order Fulfillment or a similar role.
Experience using Excel for data management and analysis in a business environment.
Operating knowledge of ERP and commerce platforms such as Salesforce SAP or similar systems.
Preferred Qualifications:
Strong attention to detail and ability to manage multiple priorities in a fastpaced environment.
Customerfocused mindset with a commitment to delivering outstanding service.
Strong problemsolving and analytical thinking skills.
Excellent written and verbal communication skills.
Ability to collaborate effectively as part of a crossfunctional team.
Research shows that candidates from underrepresented backgrounds often dont apply for roles if they dont meet all the criteria. If you dont have 100 of the skills listed we strongly encourage you to apply if interested.
Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer both now and in the future.
At Sonos we consider a wide range of factors when determining compensation which may lead individual compensation to vary depending on job related qualifications skills and experience. All full time employees are eligible for merit increases discretionary bonuses and equity. Our job postings may span more than one career level and the base pay range may be modified in the future based on changing market conditions. The starting base pay for this role for all US candidates is between:
$63000 and $69700Please note that compensation details listed in US job postings reflect the base salary only and do not include bonus equity or benefits.
We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health wealth and overall wellbeing of our employees. Short Term employees in the US are eligible for benefits on day one unless otherwise noted including:
Medical Dental and Vision Insurance after 90 days of continuous employment
A 401(k) plan with company matching and immediate vesting
80 hours of sick time upon hire refreshed annually
Up to 12 paid holidays per calendar year
Mental health benefits to support your holistic wellbeing
A generous employee discount program & Sonos Radio HD on us!
For a holistic overview of our benefits please visit sonosbenefits.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
Your profile will be reviewed and youll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.
Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
Follow the links to review the EEO is the Law poster and its supplement. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an email to and let us know the nature of your request and your contact information.
Required Experience:
IC
Employment Type
Full-Time
