VIP Host Budweiser Stage

Job Summary:

Company Overview:

Live Nation Entertainment is the worlds leading live entertainment and eCommerce Company comprised of four market leaders: Ticketmaster Live Nation Concerts Front Line Management Group and Live Nation Network. Ticketmaster is the global event ticketing leader and one of the worlds top five eCommerce sites with over 26 million monthly unique visitors. Live Nation Concerts produces over 20000 shows annually for more than 2000 artists globally. Front Line is the worlds top artist management company representing over 250 artists. These businesses power Live Nation Network the leading provider of entertainment marketing solutions enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event

and digital platforms.

Who Are You

Crew Members have a leading role in the service experience our guests have. The extent to which we recognize our crew members for service well done is the extent to which they will care not only for the guests but for each other.

Thats why SAFETY for band members and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY is our way of staying wellorganized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Position Overview:

Do you remember the last time you cheered so hard you lost your voice Stood speechless after witnessing greatness Or saw your favourite band play a triple encore We do! And thats why we do what we do and we want you to join us be part of the VIP Host team at Budweiser Stage where our staff are our band members and have the unique opportunity to create an exceptional fan experience.

Willing to go above and beyond for both fans and fellow band members possess a positive cando attitude rain or shine the show must go on!

Job Functions:

• Assist in hosting of theVIP/Premium Seat Service experience including the club pavilion/box seat holders and AMEX cardholders

• Make sureVIPClub andVIPBoxes are showready (no additional cleaning needed tables chairs are in good working order etc.
• Welcome guests as they enter theVIPentrances. Issue additional credentials as directed. Manage entrance flow during intermissions.
• Answer questions show guests to their seats and assist with any other needs that may arise throughout the evening
• Intermittently check onVIPBoxes to ensure only properly ticketed/ credentialed guests are permitted
• Deliver exemplary customer service to exceed expectations and maintain customer loyalty

• Refer unresolved customer grievances to designated departments for further investigation
• Help the PSS team and waitstaff keep theVIPClub areas tidy and running smoothly throughout the show
• Serve as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies event details
• Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience
• Partner with fellow crew members at the end of show to close the venue this may include collecting and properly storing event equipment stanchions barricade recycling etc.

• Ensure guests are safely enjoying the show. Report any disturbances to security.
• Guide guests to exits or provide other instructions or assistance in case of emergency
• Other tasks as assigned by theVIPClub Supervisor PSS Coordinator or Venue Management as required

Qualifications:

• High School Diploma or equivalent
• At least 1 year in Guest Services/Hosting/Service experience
• Valid Ontario Smart Serve Certification
• Creative thinker and problem solver
• Upbeat positive personality
• Excellent verbal written and interpersonal communication skills

• Acute sense of judgment tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant walking climbing stairs lifting and carrying 50 lbs. and occasional sitting
• Must be willing and able to work in various weather conditions including rain and heat
• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue

All crew members must be 18 years of age or older and be legally eligible to work in Canada.

Equal Employment Opportunity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by provincial and/or federal law. Accommodations are available on request for candidates taking park in all aspects of the recruitment and selection process. If accommodation is needed during the application process please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Live Nation Canada recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Canada may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.