Customer Service Representative - Express Scripts Canada
Customer Service Representative - Express Scripts Canada
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Job Description
The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding daytoday claims adjudication queries. The Customer Service Representatives reflect Express Script Canadas commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels.
Key Responsibilities:
Respond to inbound calls from a variety of Health Care Providers
Respond to inquiries regarding eligibility of health care benefits (DentalPharmacy Medical Supplies and Equipment Extended Health Vision Care and Mental Health Counselling) and claim inquiries
Identify and assess the callers needs
Provide accurate and complete information in a prompt and professional manner
Provide technical support where required to assist providers with electronic claims submissions
Collaborate with other internal teams & departments
Communicate effectively and efficiently
Provide a worldclass customer service experience with every interaction
Other duties as assigned
Qualifications:
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to work independently and within a team environment
Problemsolving skills
Flexibility in working days evenings and holidays
Skilled in MS Office (Word Excel Outlook) along with strong keyboarding skills
Bilingualism (French and English) is an asset
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna Express Scripts and our affiliates including medical dental behavioural health pharmacy vision supplemental benefits and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canadas leading insurers third party administrators and governments. We work with these clients to develop industryleading solutions to deliver superior healthcare in a costcontrolled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy dental and extended health claims annually. Through our proprietary consumer intelligence clinical expertise and patientsfirst approach we promote better health decisions for plan members while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package along with a positive work environment built on solid corporate values integrity mutual respect collaboration passion service and alignment.
We are an equal opportunity employer that promotes a diverse inclusive and accessible workplace. By embracing diversity we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrierfree and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process please email: Do not email for an update on your application or to provide your resume as you will not receive a response.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
