Tech Services Technician Help Desk
Tech Services Technician Help Desk
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Salary Not Disclosed
1 Vacancy
Job Description
BethuneCookman IT infrastructure is a dynamic BYOD environment and the applicant will be called upon to support many different systems including Windows 10 macOS iPhones Androids printers and smart classrooms. BCUs IT team supports both employees and students.
Document interactions in the help desk ticketing system
Install make changes and repair computer hardware and software
Diagnose and resolve technical issues
Support inquiries involving Microsoft Office email and file management
Develop an understanding of the technical environment and escalate issues when necessary
Assist with login or SSO issues
Proficiency in enrolling and managing Mac OS using JAMF/Meraki MDM cloud portal
Experience with Windows 10 and macOS
The ability to perform troubleshooting and email setup on iPhone and Android devices
Experience with troubleshooting Windows 10 in an enterprise domain environment
Basic understanding of group policy and basic group policy troubleshooting
The ability to troubleshoot and fix technology hardware issues
The ability to be on call as needed and to work nights and weekends when necessary (Registrations/CheckIn)
Detail oriented and highly organized
Ability to diagnose and resolve basic computer technical issues
Required Experience:
IC
Employment Type
Full Time
