Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with DalTile a subsidiary of Mohawk Industries.
Our closeknit team of dedicated professionals has made us the success we are today. In exchange for their hard work we support our people with a familyfriendly work environment a commitment to promoting from within unique benefits that go beyond just medical and dental and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you take the first step forward and explore a career with DalTile.
DalTile is currently seeking an exceptionalCustomer Service Representativeto join our TEAM! As theCustomer Service Representativewe need someone ready to provide a variety of support such as servicing walkin customers answering customer inquiries providing samples and completing sales transactions.
Primary Objective
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Major Function and Scope:
Provides customer account management including but not limited to order entry order inquiry product information order status pricing stock check and transportation management in a call center environment.
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Responsible for keying in orders processing faxes and preparation of reports.
Interfaces with various groups including internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
Responds to customer needs.
Participates in special projects and performs additional duties as required.
Experience and Knowledge Required:
A High School Diploma or GED equivalency is required.
2 or more years of call center or customer service experience.
Focus on customer account management preferred
Prior textile industry knowledge is preferred.
We offer competitive salary and a comprehensive benefits package career opportunities and an environment of creativity and growth. Examples include: Company Match on 401kEmployee Purchase Discount and Tuition Reimbursement.
DalTile is a proud supporter of our U.S. military veterans and their families Thank You for Your Service!
Active military transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Dont Work participant.
Required Experience:
Unclear Seniority
Employment Type
Full Time
