Associate Director of Enrollment Systems Operations

Position Summary
Reporting to the Senior Vice President for Enrollment Management the Associate Director will have a dual focus on reporting and maintenance of administrative systems. The ideal candidate will have demonstrated an aptitude for analytical work be able to present data and findings to a variety of audiences and have the technical skills necessary to successfully liaise with the information technology office on various projects.

Essential Duties And Responsibilities
Systems Leverages deep knowledge in all aspects of the Ellucian Banner Recruitment & Admissions Student and Financial Aid modules and related 3rd party systems Provides system support with the implementation maintenance and/or upgrade of various computer software systems Investigates and resolves data quality issues and escalates situations according to department processes. Develops a data collection analysis and reporting plan to cover recruitment and admissions activities enrollment forecasts enrollment analysis and effectiveness of various marketing efforts. Evaluates new technologies for process enhancement and integration with existing systems Provides backup support for Enrollment Management directors and/or their designees for technical operations within individual units CRM Management Manages the admissions CRM in all areas including continued infrastructure development implementation of new features and processes and leveraging system capabilities to improve the efficiency and effectiveness of recruitment and admissions efforts for all programs Develops and leads training of systems managers and endusers to maximize application benefit Leads the annual application update process and cycle preparation ensuring optimal functioning of the admissions application for all stakeholders. Develops Slate process documentation and training materials serving as a resource for staff across Slate best practices and policy development. Functions as technology lead for the Enrollment Management division and liaison to Spelman Technology Services and other relevant offices. Enrollment Management Operations Creates and maintains the Enrollment Management Operations Procedure manual. Reviews and ensures process maps are current and adhere to Enrollment management policies. Develops and manages special program application processes (ex. Bonner Honors and Summer Programs). Serves as project manager and implements new technology initiatives on behalf of Enrollment Management. Assists in overseeing student workers interns and temporary employees as appropriate. Serves as chair to Enrollment Management crossdivisional engagement team. Serves as cochair to Data Governance Committee. Performs business requirements gathering and analysis and clearly communicates findings and process improvement recommendations to various stakeholders Participates in thorough testing and validation efforts ensuring timely and accurate results in a team environment Designs creates and maintains application and business processrelated documentation Devises project plans make assignments and monitor progress create and deliver status reports and coordinate with functional personnel as needed with minimal supervision Analytics and Reporting : Serves as the primary contact for Enrollment Management reports. Provides guidance and work to ensure data integrity in all enrollment management processes and initiatives. Prepares reports on key metrics on a regular basis (daily weekly monthly and quarterly) and supports the indepth analysis of those metrics. Develops recruitment and retention predictive models and provide insights to the Sr.VP of Enrollment Management. Develops and designs a streamlined and automated approach to data management analytics and presentation. Operationalizes and automates business intelligence solutions using Tableau Argos Power BI and Slate. Creates and generates ongoing recruitment application and enrollment reports to support admission activities decision making and enrollment strategies. Produces or supports the production of standard custom and dashboard reports utilizing data warehouse and transactional systems. Along with other technical leads within the division fulfills data requests for mailing lists donor rolls demographic and giving analyses and other requests Using advanced analytical skills provides comprehensive assessments to management that interpret patterns and trends and determine overall data quality Team Development Leads the transition to a scalable analytics team in partnership with the VP Enrollment Management to develop the Enrollment Management Analytics and Operations team. Develops the Enrollment Management Analytics and Operations team. Supervises trains develops and evaluates direct report staff. Provides leadership and assignment and oversight of projects and tasks. Provides professional guidance with focus on technical development. Drives the continuous improvement of teams capabilities & tools. Provides training for the Enrollment Management team on select operational modules and applications. Provides appropriate service support advice guidance and training to end users regarding technical and reporting issues and capabilities and functions of the reporting systems Other Participates in crossfunctional projects that support Enrollment Management as needed. Represents Enrollment Management in various technologyrelated committees and meetings

Physical Demands
While performing the duties of this job the employee is regularly required to: sit use hands to operate computer and other office equipment read handwritten and computergenerated documents talk hear and walk. The employee is frequently required to: stand and move items and reach with arms. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include the ability to adjust focus

Required Qualifications
Bachelors degree is required with three 3 or more years of experience working with relational databases and demonstrated aptitude for data analysis or data management. Experience using student information systems is required; knowledge of Ellucian Banner SIS is strongly preferred and experience working in a higher education environment is preferred. Must have experience and/or understanding of simple programming SQL Visual Basic Java). Working knowledge of relational and dimensional database architectures and experience with reportwriting tools are required. A strong aptitude for diagnosing enduser problems and identifying and implementing solutions is preferred. Experience using a CRM ERP and/or CMS preferred. Must possess excellent oral and written communication skills. Proficiency with the Microsoft Office product suite including Excel and Access is preferred. Must possess the ability to prioritize and handle multiple deadlines and projects. Organized and able to follow through on projects with minimal supervision along with being service orientated with a commitment to excellence and professional growth are key attributes for this position. Should be flexible and teamoriented

Preferred Qualifications
Knowledge of Ellucian Banner SIS is strongly preferred and experience working in a higher education environment preferred