Senior Best Practice and Delivery Manager
Senior Best Practice and Delivery Manager
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Job Description
At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.
The Job
The Senior Best Practice and Delivery Manager is a critical role for Digital Operation business in the ANZ region to establish operational excellence frameworks standardise delivery and onboarding and drive continuous improvement across the organizations operational functions. You will support and execute the strategic vision collaborate with crossfunctional teams and engage with
clients and stakeholders ensuring the Digital Operations business is innovative and competitive. You will lead change initiatives promote standardisation identify and mitigate risks through effective governance controls provide mentorship and leverage your technical expertise in intelligent document processing to
influence support organisations. The role will also oversee the successful delivery and onboarding of projects ensuring they meet both client and operational requirements timelines and budget guidelines. Additionally you will build and maintain strong relationships with clients business stakeholders and
partners and lead continuous improvement initiatives to enhance service quality reduce the costtoserve and increase operational efficiencies.
The Responsibilities
Leadership and Management
- Support the regions revenue and gross margin expansion goals
- Support of the strategic vision aligning with business goals
- Mentor inspire and work with the Digital Operations leadership team fostering a culture of continuous improvement and innovation
- Lead delivery initiatives ensuring project requirements and objectives are delivered and realised
- Engage with clients stakeholders and internal businesses units to understand their needs and objectives ensuring the business remains innovative and competitive
- Lead change initiatives ensuring a smooth transition and minimal disruptions
- Provide mentorship and professional development opportunities across teams.
Best Practice
- Identify and lead best practices on requirements technical and operational delivery
- Drive knowledge management and organizational learning initiatives
- Provide technical expertise and guidance to crossfunctional teams on complex problems
- Provide expert analysis and insights into 3rd Party (vendor) and Inhouse software upgrades and migrations
- Stay up to date on emerging technologies and industry trends to inform project direction and
innovation.
Delivery/Operations
- Lead the successful delivery of projects and operational excellence ensuring they meet both client and operational requirements timelines and agreed outcomes
- Monitor project progress and implement corrective action as needed
- Identify potential risks and develop mitigation strategies to ensure project success
Business Development
- Build and maintain strong relationships with clients stakeholders and technical / service partners
- Support presales engagement and activity to support the Digital Business Units growth targets
- Collaborate with clients to understand their needs and provide tailored solutions and/or advice
- Communicate effectively with all levels of the business providing regular updates on status and improvement initiative
Team Development
- Identify team opportunities for innovation and improvement
- Encourage and implement innovative solutions to improve processes and services
- Break down complex technical tasks into manageable work packages benefiting the team
- Foster collaboration across different teams and service areas to achieve cohesive and effective relationships
Continuous Improvement
- Lead change management efforts to implement new operational processes and systems
- Lead continuous improvement initiatives against key customer business and commercial strategies that enhances service quality reduces the costtoserve and increases operational efficiency
- Identify areas of improvement through regular retrospectives driving initiatives across humanintheloop (HITL) averagehandlingtime (AHT) keyperformanceindicators (KPI) straightthroughprocessing (STP) and exceptionmanagement (EM)
- Lead datadriven decisions by defining clear business objectives collection data analysis
(interpretation of patterns and trends) with insights to reduce uncertainty - Stay up to date with industry trends and best practices supporting new ways of working and best practice delivery methods to enhance overall project outcomes
The Person
- 8 years of progressive experience in Technical Delivery Operations Management Project
- Management or like role/s
- Deep Industry experience Business Process Outsourcing and Intelligent Document Processing
- Proven track record of implementing best practices and operational frameworks at scale
- Experience leading delivery and projects in complex multistakeholder environments
- Background in process improvement methodologies (Lean Six Sigma Agile etc.
- Experience with organizational transformation and change managemen
- Demonstrated success in crossfunctional collaboration
- Strategic thinking with ability to translate business goals into operational plans
- Strong leadership and stakeholder management capabilities
- Expert knowledge of operational excellence principles and methodologie
- Excellent project and program management abilities
- Advanced analytical skills and datadriven decision making
- Outstanding communication and presentation skills
- Proficiency in process mapping and operational design
- Change management expertise
- Problemsolving and critical thinking abilities
- Financial acumen and analysis experience
- Diploma/Bachelors degree in Business Technology Business Operations Management or related field
- Professional certifications in project management process improvement or operational excellence (PMP Six Sigma ITIL etc. Desired
Required Experience:
Manager
Employment Type
Full-Time
