Operations Pharma Specialist Air Freight

DSV Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN SaintLaurent Rue Beaulac
Job Posting Title: Operations Pharma Specialist Air Freight
Time Type: Full Time

The primary function of the Operations Pharma Specialist Airfreight is to process all Pharma/Healthcare shipments coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as Pharmaceutical and government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound and outbound requirements before or within agreed time frames. Direct communication with customers overseas offices airlines and truckers is required.

KEY DUTIES AND RESPONSIBILITIES

Daily management and coordination of shipments.
Collaborate and cooperate with overseas offices/agents to organize air shipments.
Establish and coordinate schedules with carriers and tender/dispatch shipments.
Create/prepare shipping documents as required.
Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments.
Adhere to all domestic and international shipping regulations as well as DSV Pharma QMS Policy.
Track and trace all shipments.
Prepare and publish reports as required.
Proactively identify problems and swiftly implement the appropriate solutions.
Regular communication with customers on shipment updates issues and resolution.
Confirm rates and service levels with carriers.
Responsible for reconciling payables and vendor invoice approvals.
Prepare quotes for clients and other network offices/agents.
Evaluate shipments consolidate loads select most costeffective method of pick up and/or delivery.
Perform lane analysis to determine most appropriate mode of transport within customer requirements.
Investigating nonconformities and working with Quality teams to develop corrective actions.
Ensure all DSV KPIs met throughout the movement of the shipment.

Quality Health & Safety:

Supports organizational commitment to ISO 9001 ISO 45001 certification Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality health safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their daytoday activities embrace sustainability Health and safety therefore reducing the impact upon the environment supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

A minimum of three years international transportation industry experience or
Education in supply chain logistics international transportation or a related field of study.
CIFFA certificate an asset
Dangerous Goods certification an asset
Pharmaceutical certification (GDP/GMP) DSV Pharma QMS etc. an asset
Authorized Cargo Representative (ACR) designated status an asset

Skills and Competencies

Good command both verbal and written English and French skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills building professional relationships internally and externally
Strong problemsolving skills and analytical skills
Ability to multitask plan prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a teamplayer
Excellent organizational and time management skills

Language and Computer Skills

English and French are the principal languages for this position.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
CargoWise experience an asset

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position at times working beyond these hours may be required by business needs.

At DSV we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day from the small familyrun business to the large global corporation. Our reach is global yet our presence is local and close to our customers. Approximately 75000 employees in over 80 countries work passionately to deliver great customer experiences and highquality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity respecting different cultures and the dignity and rights of individuals.

Visitdsv.comand follow us onLinkedInFacebookandX.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information such as credit card or banking information. Our recruiters have an @dsv or @ca.dsv email address. If you question the legitimacy of any DSV job posting please reach out to