Inside Sales Support Specialist
Inside Sales Support Specialist
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Job Description
Calpine Corporation is Americas largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 77 power plants in operation and one under construction represents nearly 27000 megawatts of generation capacity. Through wholesale power operations and its retail businesses Calpine serves customers in 22 states Canada and Mexico. Its clean efficient modern and flexible fleet uses advanced technologies to generate power in a lowcarbon and environmentally responsible manner.
The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984 Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition its renewable geothermal plants use steam generated deep below the earths surface to produce clean renewable electricity.
Job Summary (includes but is not limited to the following other duties may be assigned)
Work closely with Sales Front Middle and Back Office(s) to prepare manage and validate offers to clients and to also serve as a subject matter expert within the context of developing and maintaining a defined Data Processes for Champion. In addition this role will serve as the point of customer fulfillment providing technical support to the sales team management and clients.
Job Responsibilities
- Coordinate with Sales and internal systems interfacing directly with customers and thirdparties (e.g. energy brokers and consultants) to request and obtain historical electricity usage for new and existing clients.
- Coordinate within Retail Team and Desk(s) to resolve and refresh forecasted data and update consumption forecasts and obligations accordingly.
Sales Support
- Support a national sales team by performing numerous commercial activities with little supervision including: client / prospect research entry of activities into CRM system such as pricing and credit requests sales planning and follow up and coordination of sales
- Serve as point of contact for customers seeking to add or delete accounts from service with Champion including coordination with utility company points of contact sales manager desk and enrollments on contracts and internal record requirements. Contribute to CRM training for new sales team members and ongoing user support for existing sales team members.
- Identify and incorrect or outdated information in our CRM system and coordinate with Sales to update the data and generally contribute to our data governance efforts. Extract reports from CRM and other internal systems as prescribed by Sales Management.
- Serve as liaison to brokers and consultants on behalf of Champion by developing trustful relationships with utility personnel.
Job Requirements
- Undergraduate degree in business or related field is preferred
- Three or more years of experience in deregulated energy markets or equivalent work experience preferred.
- Experience with administration of complex commercial transactions very
- Strong Microsoft Office suite skill
- General knowledge and experience with CRM systems.
- InRetail or Pricing / Data acquisition system experience.
- Experience with deregulated energy products and service offerings.
- Solid written and verbal communication skills.
- Excellent organizational skills.
- Sitting and standing for long periods of
- Occasional travel
Additional Calpine Information
- Equal Opportunity Employer of Minorities Females Protected Veterans and Individuals with Disabilities.
- Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position please send an email with your request to. Determination on requests for reasonable accommodation are made on casebycase basis.
Please view Equal Employment Opportunity Posters provided by OFCCPhere
Required Experience:
Unclear Seniority
Employment Type
Full-Time
