Technical Services Representative Italian-speaking
Technical Services Representative Italian-speaking
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Job Description
Job Title
Job Description
We have a job opening for a role in the Technical Services team and we are eager to find an Italianspeaking Technical Services Representative (TSR) on a permanent basis.
As an Italianspeaking TSR you will be working on Tier 1 level in our technical support function and together with your colleagues youll be responsible for the supportflow in return material authorization (RMA). This includes approval followup coordination and communication with customers and RMA partners. As a TSR you are expected to extend your scope and start covering other aspects of Tier 1 support such as entrylevel technical questions about our products. By nature a TSR also handles potential questions about sales within the RMA cases and works closely with internal stakeholders as applicable.
All our TSRs at Axis are connected to a certain region and language to handle RMA cases in their local language. Based on the region/language you are covering youll be a part of a regional team as well as the TSR function.
As a technical support function in an IT company we value if you have a technical interest and eagerness to learn more about the products for which you will deliver the RMA service. Long term we believe there will be clear opportunities for you to grow within our organization!
What is Axis
Axis is a fast growing and innovative IT company with a global footprint. As of today we are around 5000 employees globally. Our success is largely a result of our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. We allow and promote independent thinking!
Your future team
At your disposal you will have a team that consists of other Technical Services Representative and Technical Services Engineers that are able to provide productspecific assistance and general help in the role. You will be a part of a wide organization of around 50 colleagues with around 30 different nationalities.
Take a look at your future team behind the scenes by clicking or pasting this link:
What Youll Do here as a Technical Services Representative
- Work with customer and RMA partners regarding returns or DOAs / warranty exchanges
- Maintain review and update process documentation on a regular basis as well as creating new documents as required
- Collaborate with various internal departments and offices on RMA returns and credits
- Administrate rapports and improve process tasks related to it
- Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases.
- At a professional communication level maintain a good dialogue with the customer throughout the resolution of a support case
- Get introduced and familiarized with Axis products and consequent technical knowledge
Your primary responsibilities
- Handle the daytoday RMA support via ticket system and phone
- Authorize RMA cases & guide customers through the RMA process
- Follow customer regulations
- Support customers with invoice questions
- Engagement in improvement processes and dialog with other departments
- Documentation of process or guidelines regarding your region/tasks
Who are we looking for
You have a passion for delivering customer service and thrive by helping customers and colleagues and we expect that you are a person with a strong personal drive who easily cooperates across organizational borders. Working as a Technical Services Representative requires good communication and problemsolving skills. We consider that being energetic and selfsufficient is important to be successful in this role. Understanding professional communication adapting to the customer needs and following up with customers are important requirements.
Apart from the above mentioned wed love to hear that you have/are:
- Minimum 1 year of experience in customer support
- Fluency in the Italian & English language written and spoken
- Strong interest in technology
- Fast learner and eager to adapt to changes
Bonus points will be given for...
- A higherlevel education in business administration marketing service management or related subject
- Additional language skills in other Latin languages such as Spanish and Portuguese
WHAT CAN AXIS DO FOR YOU
As a member of the Axis team you will be part of a dynamic and multicultural environment. You would be working with a highly developed technology and a highvalue brand. Together with your colleagues you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving our customers a stateoftheart service.
Ready to Act
Openness might be a buzz word in other companies but at Axis this is the core of who we are. Our most important asset is our ability to cooperate. We have realized that great ideas can come from anywhere. Therefore we encourage everybody to contribute and innovate.
Do you recognize yourself in this profile We want to hear from you!
Please note your CV must be in English to be considered for the role.
Type of Employment
Permanent EmploymentPosting End Date
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 4500 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website .
Listen to Get To Know Axis Podcast
Required Experience:
Unclear Seniority
Employment Type
Full-Time
